Senior Manager, Client Advisory Services

Job Description

We are seeking an experienced strategic advisor who is equally at home analyzing a dataset and presenting to an executive leadership team.  The Senior Manager, Client Advisory Services leads consulting engagements for law firm clients, translating Thomson Reuters’ industry-leading market intelligence into strategy that shapes their growth, profitability, and competitive position. Your ability to understand and address client needs will help our team foster long-term partnerships and drive success.

We are looking for a Senior Manager who can move fluidly between rigorous analysis and boardroom-level counsel.  You will own the most complex client relationships, set the direction of custom research engagements, and deliver the recommendations firm leadership acts on — while working closely with fellow Client Advisory team members to shape the market intelligence and reporting that underpins that advice.

Key Responsibilies

As a Senior Manager, Client Advisory Services, your key responsibilities will include:

Advisory Services and Strategic Consulting

• Lead business consulting engagements for law firm clients, informing strategic decisions and developing recommendations that advance their growth and profitability objectives.
• Counsel clients on brand enhancement, market positioning, differentiation, and go-to-market strategy.
• Advise firm leadership on business development opportunities, market entry, lateral hires, new practice areas, industry/client teams, and mergers & acquisitions.
• Analyze financial and operational performance and provide guidance to improve profitability and efficiency.
• Frame the strategic questions behind each engagement and direct the research agenda needed to answer them.

Research and Analysis

• Perform comprehensive research and analysis on topics pertinent to client needs, using both qualitative and quantitative methods.
• Set the analytical approach and methodology for custom engagements and review outputs for rigor and relevance.
• Author and present high-impact reports, presentations, and executive summaries, translating complex data into a clear strategic narrative.
• Partner with team members on market reports and custom research, providing direction on scope, analysis, and client context.

Client Relationship Management

• Serve as the senior point of contact for key accounts, owning the relationship with firm leadership and managing multiple engagements simultaneously.
• Build and maintain strong and enduring client relationships by understanding their objectives and providing tailored solutions.
• Identify opportunities to expand existing engagements and support business development for the Client Advisory practice.
• Develop relationships with industry leaders and other stakeholders to drive market visibility and credibility for Client Advisory Services.

Collaboration and Continuous Improvement

• Mentor and develop junior colleagues, providing guidance on analysis, client communication, presentation, and professional growth.
• Work closely with internal teams to align research and advisory efforts with client goals.
• Collaborate with Client Advisory colleagues to share insights and best practices.
• Work with department and business segment leaders to help shape the team's service offerings and methodologies.
• Lead client meetings, presentations, and strategy sessions.
• Stay current with legal industry trends, market developments, regulatory changes, and emerging research methodologies, and brief clients on their implications.

Required Qualifications

• A bachelor's degree in Business, Economics, Market Research, or a related field
• 5+ years of experience in strategic advisory, consulting, or market research, with a track record of client-facing delivery
• Demonstrated success developing and implementing strategic initiatives for clients or an organization
• Strong business acumen, including the ability to analyze financial data and build a business case
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
• Excellent communication and interpersonal skills, with the ability to instill confidence, build trust, and cultivate relationships at the leadership level
• Detail-oriented, organized, and able to manage multiple engagements simultaneously
• Ability to work independently and as part of a team

Preferred Qualifications

• A JD, MBA, or other graduate degree
• Law firm or other legal industry experience
• Experience leading client-facing consulting engagements
• Experience mentoring or managing analytical and client service professionals
• Proficiency in research tools, software, and databases
• Familiarity with Thomson Reuters' Market Insights and Financial Insights platforms

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.