Manager DevOps Engineer

Thomson Reuters•Apply•Published 4 days ago•First seen 4 days ago

About the Role

Our Platform Engineering team builds and operates the core backend systems that power CoCounsel's AI agent platform — the infrastructure that lets legal AI agents run reliably at scale. We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling that other engineering teams build on. We work closely with product, applied-AI, and platform teams to ship AI-driven capabilities faster and more reliably across the business.

As an Engineering Manager, you will lead a team of platform engineers, owning both their technical output and their growth — staying close enough to the architecture and code to make sound calls, while driving the team's roadmap and priorities in partnership with engineering leadership.

What you will do

Own people-management responsibilities for a team of platform engineers — hiring, performance management, career development, and workload/priority balancing — while remaining technically engaged in architecture and code-level decisions.

Set and communicate team-level technical strategy and roadmap in partnership with engineering leadership, translating business priorities into an execution plan.

Guide the design and delivery of backend and platform services that power AI agent workflows — request/event ingestion, agent orchestration, document and file handling — ensuring reliability and delivery speed for product teams building on the platform.

Steer the evolution of the CI/CD and progressive-delivery infrastructure that lets both customer-facing product systems and internal developer tooling ship safely and continuously — including release-decoupling work that separates code deployment from customer-facing exposure.

Ensure the team owns and evolves the cloud infrastructure the platform runs on — provisioning, capacity planning, and environment configuration — using Infrastructure-as-Code practices.

Champion sound backend architecture with a focus on scalability, reliability, and maintainability across a microservices/event-driven system, influencing long-term platform direction.

Drive cross-functional technical initiatives with product, applied-AI, and infrastructure teams, aligning priorities and de-risking complex, multi-system projects from design through production.

Raise the bar on engineering practices — code quality, automated testing, observability, CI/CD, and operational excellence — across the platform stack.

Champion observability across the platform — metrics, logging, and tracing — ensuring your team and downstream teams have the visibility needed to operate complex systems with confidence.

Ensure strong operational posture for the team's services — monitoring, incident response, and root-cause analysis for production systems running on managed cloud AI runtimes (e.g. AWS Bedrock AgentCore) and Kubernetes.

Ensure the team maintains a healthy on-call rotation supporting our customer-facing systems and critical internal tooling, and participate in it yourself — treating every incident as an opportunity to protect the customer experience.

Grow technical leadership within the team, fostering a culture of learning, ownership, and continuous improvement.

About you

6+ years of professional software engineering experience, including prior technical leadership or people-management experience, with a track record designing, building, and operating large-scale backend systems in production.

Demonstrated experience leading a team directly — 1:1s, performance reviews, hiring, career development — while staying credible at the code/architecture level.

Strong proficiency in Python (FastAPI or similar) or another backend language, with deep experience in distributed systems, microservices, and cloud-native development.

Hands-on expertise with relational databases (PostgreSQL), caching/messaging systems (Redis), API design, and AWS, including container orchestration with Kubernetes (EKS).

Experience with CI/CD pipeline engineering and progressive/safe delivery patterns, and release engineering (decoupling deployment from release exposure).

Infrastructure-as-Code practices for managing cloud infrastructure.

Experience with observability tooling (e.g. OpenTelemetry, Datadog) for building and operating production systems.

Experience operating systems built on or integrating with LLM/Generative AI infrastructure is a strong plus.

Demonstrated strength in system design, debugging, and performance optimization, with the ability to make thoughtful trade-offs between speed, quality, and long-term scalability.

Nice to Have

Proven ability to influence technical direction without direct authority, and to communicate clearly with technical and non-technical audiences and leadership.

Hands-on experience with AWS CDK specifically is a nice-to-have.

#LI-SB1

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD.
For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.


About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com