Lead AI Platform Owner
Thomson Reuters is seeking an AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.
About the Role
As a Lead AI Platform Owner, your position will consist of:
- Platform engineering depth — packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
- AI-driven operations innovation — identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
- Thought leadership and evangelism — articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
- Change management and adoption — driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
- Incident, problem, and change discipline — major incident leadership, RCA, and rigorous change control in a regulated production environment
- Service improvement measurement — instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
- Solution design and implementation planning — translating requirements into physical builds, costed designs, and multi-workstream delivery plans
- Automation and infrastructure-as-code fluency — scripting, configuration management, and pipeline-driven platform delivery
- Standards, compliance, and documentation — run books, technical policies, and AI governance/guardrails to document-control standards
- Cross-functional influence — partnering with architecture, security, development, vendors, and the business to land change
About You
You are a potential fit for the position Lead AI Platform Owner, if your background includes:
Engineering & infrastructure
- Platform engineering — OS hardening, golden image packaging, patch management, agent stacks
- Database engineering — performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
- Storage engineering — SAN switch installs, disk consolidation/assignment, replication, storage standards
- Network engineering — routing, rule sets, port/NIC configuration, run book and config standards
- Application engineering — code review, design defect remediation, dev team interface
- Monitoring, capacity planning, performance tuning, backup & recovery
- Automation & scripting
Delivery & leadership
- Technical lead / SME point of escalation
- Solution design & requirements definition
- Multi-workstream implementation and project planning
- Cost/design estimation and solution sign-off
- Technical documentation, run books, standards & policy authoring
- Vendor and third-party management
- Cross-functional stakeholder collaboration
- Team mentoring; deputizing for team manager
- Continuous service improvement (CSI)
- Risk and issue ownership
- Technical R&D and white paper contribution
#LI-MW1
New Position: This position is open due to an existing vacancy to support our evolving business needs.What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com