WW Education Channel Operations - Programme Manager

Summary

At Apple, passion turns ideas into extraordinary products. We are expanding the Worldwide Education Channel Operations team and seek a dynamic Programme Manager to drive change leadership and operational excellence across our partner ecosystem. This hands-on role blends programme management, problem-solving and a forward-looking approach to automation and AI, leading strategic projects to grow Apple Education in EMEIA and International Markets. You are an ambitious, commercially astute self-starter with proven leadership, strong social skills and tenacity. You build deep partnerships, navigate ambiguity, solve problems and focus teams on what matters.

Description

You will lead multiple strategic projects from initial feasibility and requirements through to implementation. You will work with large cross-functional teams across the business and operate autonomously in a matrixed organisation, balancing commercial, operational and technical understanding. You will also act as a key conduit between our internal teams and Apple’s WW Channel Partners to drive sales performance and the growth of WW Education business as a whole.

Responsibilities

• Programme Leadership & Delivery - Autonomously manage Channel Operations programmes and projects of varying scale and complexity. Lead cross-functional teams with management guidance, defining requirements and service expectations. Develop and deliver project plans covering scope, schedule, outputs, resources and costs. Anticipate risks, resolve issues and dependencies, and prioritise activities flexibly. Communicate progress and problems clearly to teams, management and partners.
• Governance & Engagement - Govern Channel Operations projects across EMEIA and WW at all levels. Engage EMEIA and WW Education leadership to align projects with business priorities. Present clear, confident insights and recommendations to executives. Facilitate cross-functional process development to achieve project goals.
• Partner Experience & Advocacy - Lead the partner experience across all Channel Operations workstreams. Act as the internal voice for partners: highlight issues, gather feedback and drive improvements for Apple Education success. Collaborate with internal and external stakeholders as a virtual team to convert feedback into prioritised, measurable change.
• E2E Sales Training Content Delivery - Lead end-to-end partner content delivery across EMEIA and International Markets, from planning to design, localisation and publication. Use AI tools to scale output, improve quality and reduce turnaround while maintaining consistency. Manage agencies, vendors and suppliers.
• System development & support - Support Partner Gateway’s rollout and operations with engineering, regional teams and external partners to ensure delivery and adoption. Own and develop the WW Education Channel Operations Dashboard, converting data into actionable insights for leadership.
• Worldwide APA for Education - Work alongside the EMEIA APA Lead and colleagues within WW Business Enablement to coordinate programme delivery, readiness and stakeholder alignment globally to ensure a consistent learning experience.
• Interface with BPR - Serve as the first escalation point for partner operational issues and system access blockers (e.g. Apple Sales Coach), diagnosing root causes, implementing improvements, interface with BPR teams and developing repeatable playbooks and frameworks.

Minimum Qualifications

• Experienced in leading complex programmes, cross-functional coordination and supplier management
• Strong analytical and executive presentation skills, with meticulous attention to detail and customer focus
• Able to translate partner perspectives into scalable content, processes and drive supporting tool improvements
• Skilled in virtual collaboration and resolving complex issues
• Exceptional communication; expert or eager to adopt AI localisation or automation tools
• Adaptable, proactive and prioritising effectively in dynamic settings
• Strong business acumen, integrity and work ethic

Preferred Qualifications

• Relevant post-graduate qualification preferred (e.g. MBA) or equivalent experience preferred
• Programme / project management certification (MSP, PRINCE2 or equivalent) preferred

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more