Virtual Body Repair Estimator
Description
Are you a detail-oriented estimator with a passion for cutting-edge automotive tech? Tesla is seeking experienced Body Repair Estimators to join our innovative Virtual Body Repair Estimation Team in Australia and New Zealand. This virtual team will be managing 5 major sites across Australia and New Zealand, with the role requiring onsite work from our centralised hub in Oakleigh South, VIC. In this position, you'll deliver lightning-fast, accurate damage assessments, collaborate virtually with on-site teams and insurers, and ensure Tesla owners get back on the road with world-class service. Work with advanced EV technology, AI-driven tools, and a forward-thinking team that's redefining collision repairs. If you're excited about sustainable mobility and thrive in a high-impact, virtual environment, this is your opportunity to drive real change. Be part of Tesla's mission to accelerate the world's transition to sustainable energy—apply today and electrify your career!
Responsibilities
- Generate accurate body repair estimates using Dealer Management Systems, following Tesla-specific procedures and targeting 8-10 estimates per day.
- Document damages with photos, draft/order replacement parts from Tesla warehouses.
- Communicate proactively with insurance partners to submit claims, process supplementary estimates within 30 minutes, and secure approvals.
- Respond to emails, SMS, missed calls, and customer inquiries in under 30 minutes.
- Collaborate remotely with ANZ teams to handle state-specific variances, insurer protocols, and third-party assessments, while recording all data accurately in Dealer Management Systems.
- Adapt to fortnightly site rotations, manage high-volume queues, and contribute to team KPIs by optimising productivity and efficiency.
Requirements
- 2-3+ years of automotive/body repair estimation experience; relevant certifications (e.g., Panel Beating, Spray Painting, or Motor Mechanic qualifications).
- Strong knowledge of ANZ automotive repair standards, insurer procedures, and collision workflows.
- Proficiency in Dealer Management Systems, Microsoft Outlook/Office, and digital tools; excellent verbal/written communication for remote collaboration.
- Adaptable, self-motivated, and results-driven, with the ability to handle multiple priorities, organise workloads, meet deadlines, and solve problems independently.
- Keen attention to detail, customer service focus, and passion for innovative technologies.
- Proven ability to build cooperative relationships with teams, insurers, and the public.
- Preferred Qualifications:
- Experience with API integrations, insurer upload platforms, or AI-driven estimation tools.
- Willingness to cross-train in management roles for career advancement and adaptability to high-volume demands or shifting priorities.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Miscarriage leave - 10 days
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
- Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
- Health insurance discounts (AU only)
- Bike to work – $10 per day if you cycle to work
- Employee Assistance Program - Free and confidential counselling for all staff and their families
- Annual Flu Vaccines
- Birthday Leave, Cultural Significance Leave and Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.