Vehicle Readiness Specialist - Southampton
Description
As a Vehicle Readiness Specialist at Tesla, you will play a crucial role in ensuring a seamless and exceptional customer delivery experience. Your responsibilities will include vehicle preparation, inspections, detailed cleaning and polishing, effective parking management, and active collaboration with your team to enhance pre-delivery processes. You will ensure that every customer vehicle is meticulously prepared, detailed to a world-class standard, and ready for delivery.
You are part of a larger sales, service, and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. This role may require travel between sites and locations to support operational needs.
To succeed at Tesla, you must be energetic, highly organised, and hard-working, with a passion for the brand and the ability to create exceptional customer experiences.
Responsibilities
- Perform vehicle detailing across the full range of Tesla vehicles, including wet sand, polish, buffing, wax, and related techniques
- Utilise a variety of hand and power tools to complete detailing and preparation work effectively
- Clean vehicles in compliance with Tesla’s standards before delivery, and apply protective finishes to vehicle exteriors
- Operate equipment such as buffers, hoses, vacuums, and similar tools to perform detailed cleaning and polishing
- Perform technical inspections on vehicles prior to delivery, including checking for warning lights, interior condition, tyre tread depth, and standard equipment
- Support Certified Pre-Owned (CPO) operations with vehicle inspections, on-site movements, photography, and preparing vehicles for display or transport
- Use Tesla proprietary software to log vehicle condition and ensure paperwork is submitted correctly
- Ensure vehicles are delivery-ready: licence plate holders attached, customer accessories installed, plastic removed, etc.
- Manage vehicle arrivals and inventory across multiple locations, and safely move and charge vehicles as part of the pre-delivery process
- Prepare vehicles for onward transport as required, ensuring keys and documents are ready
- Maintain job equipment through regular inspections, adjustments, and certifications where necessary
- Maintain a clean and organised working environment, including moving vehicles when necessary
- Effectively prioritise tasks to meet deadlines and deliver exceptional quality
- Collaborate with your direct team, management, and wider teams (including delivery, service, and used-car operations) and always going above and beyond to deliver a world-class experience
- Travel between sites as required to support vehicle readiness and delivery operations
- Perform additional tasks and responsibilities as needed to support business operations
Requirements
- Experienced in vehicle detailing, with strong practical skill in polishing, buffing, and finishing vehicles
- Prior knowledge of detailing and workshop tools
- Experience with paintless dent repairs preferred but not required
- Excellent organisational and problem-solving skills
- Strong communication skills, with the ability to explain complex topics simply
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong attention to detail for vehicle condition checks and documentation
- Team player and willing to support others and work toward a common goal
- Eager to learn and grow as needed in the function
- Passion for delivering exceptional quality control and supporting Tesla’s mission
- Proficient in internal business systems
- Flexibility to travel between sites as operational needs require
- Valid driver’s licence
- Eligible to work in the country of the job