UAT Manager, Apple Store Online (China)

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our ASO User Acceptance Testing (UAT) team is responsible for partnering cross functionally across Apple, with business and technical teams, to evaluate the functionality and quality of our digital and transactional solutions. We are chartered with being the last team to touch our digital solutions, and ensuring the experience that we create matches what we had envisioned for our customers. If you work with the mindset that good enough isn’t, this is the team for you!

Description

This role leads a team responsible for planning, execution, and reporting of UAT across the China region. It combines people leadership with deep technical ownership, requiring hands-on expertise across diverse customer journeys and their underlying transactional systems.
Success in this role demands strong proactiveness and inquisitiveness, the ability to anticipate risks ahead of time, and the judgment to guide the team in identifying and testing scenarios that thoroughly validate the solutions they support.

Responsibilities

• Own ASO functional and cross-functional test scenarios for projects, ensuring alignment with the broader ASO Portfolio.
• Develop deep subject matter expertise across E2E customer journeys, Order to Cash processes, and impacted systems to drive comprehensive UAT testing strategies by being well adept in AI/ML Validations, possesses a Automation first mindset.
• Represent ASO in centralized, cross-functional testing efforts, partnering across teams to drive overall project success
• Lead through ambiguity, providing clear, goal-oriented direction that turns uncertainty into action.
• Coordinate onshore/offshore testing resources, ensuring seamless collaboration for successful UAT execution and data centric reporting.
• Prioritize scenarios and work streams under time constraints, while contributing to continuous improvement of UAT processes aligned with industry best practices.

Minimum Qualifications

• 7+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role
• Hands-on knowledge of various applications in an e-commerce business
• 5+ years UAT/QC/Quality transactional testing experience within an e-commerce business.
• BA/BS degree in a technical field, or 11+ years relevant professional experience

Preferred Qualifications

• 3+ years of demonstrated leadership of a UAT/QA organization, with experience attracting and retaining high-performing talent while fostering an inclusive, values-driven team culture.
• 5+ years navigating complex, integrated systems, including hands-on UAT/PVT testing experience within an SAP S4 migration program, paired with a thorough understanding of the SDLC.
• Proficiency with test automation capabilities, toolsets, and scripting processes to drive efficient, scalable testing.
• Strong analytical and problem-solving skills, using data to build clear, evidence-based cases around risk and opportunity, with a proactive ability to identify concerns early and rally teams to mitigate risk with urgency.
• Proven relationship-building skills, established as a trusted advisor to partner teams, with strong facilitation, negotiation, and conflict resolution capabilities.
• Excellent communication skills across all levels of the organization, including senior leadership, combined with a genuine passion for innovation and continuous process improvement.