TS Program Transformation Lead

eBay•Published 1 days ago•First seen 1 months ago

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

The Talent Success Program & Operations Lead will provide the day-to-day operational support that keeps Talent Success programs, vendors, contracts, timelines, budgets, systems, and partner routines organized and moving forward.

This is an individual contributor operations role for someone who is highly organized, structured, practical, and comfortable managing multiple moving pieces. The role will support the delivery of core Talent Success activities across evaluation, integration, mentoring, education, leadership growth, skills, and team effectiveness.

In 2026, Talent Success is evolving toward a more product-led, AI-augmented way of working. This role will help make that evolution real by strengthening backend operations, simplifying manual processes, improving vendor and contract workflows, and partnering with AI workflow builder roles to identify where routine work can be automated or made easier.

This person does not need to be the strategy owner or program decision-maker. They need to be someone who helps make the operating system work. The strongest candidate will bring structure, organization, responsiveness, and follow-through. They know how to coordinate partners, timelines, deliverables, and recurring operating routines while keeping the work simple and efficient.

They should be comfortable with the nature of work in Talent Success. Some tasks are strategic, others are complex, and priorities can shift quickly. This person should be able to manage the details, keep work moving, and identify practical ways to improve how the team operates.

What You Will Accomplish

Support day-to-day Talent Success operations across program workflows, vendor processes, contracts, budgets, intake, documentation, and team routines.
Maintain the operating rhythm for Talent Success, including status tracking, recurring meetings, action follow-ups, intake reviews, and program coordination.
Coordinate supplier and agreement processes, including SOW tracking, purchase orders, renewals, invoice follow-up, procurement steps, and budget visibility.
Support vendor relationships for coaching, leadership development, learning, assessments, team effectiveness, and other Talent Success offerings.
Maintain clear trackers, dashboards, calendars, documentation, decision logs, and workback plans so the team has a reliable source of truth.
Partner with Talent Success program and product owners to keep key deliverables on track across performance, onboarding, coaching, learning, leadership, teaming, and skills.
Coordinate follow-ups across PBPs, procurement, finance, ITSS, vendors, program owners, and internal Talent Success team members.
Support annual and quarterly planning cycles by organizing inputs, timelines, dependencies, achievements, and operational needs.
Identify process difficulties, manual handoffs, duplicated work, and opportunities to make workflows more efficient.
Partner with AI workflow builder and agentic talent roles to test practical improvements such as templates, automations, intake flows, prompt libraries, and self-service resources.
Help ensure Talent Success initiatives are delivered consistently, accurately, and on time.
Support communications, logistics, meeting coordination, and other operational needs for key Talent Success activities.

What Success Looks Like

Talent Success programs run with fewer dropped balls, fewer manual fire drills, and clearer ownership.
Vendor and contract processes are organized, visible, and proactively tracked.
Program owners have the operational support they need to deliver without constantly chasing logistics.
Collaborators know where work stands, what is needed from them, and when inputs or decisions are due.
Team routines are organized, useful, and easy to navigate.
Budget, SOW, invoice, and procurement steps are easier to track and less dependent on individual memory.
The team has reusable templates, trackers, intake processes, and documentation that reduce rework.
Operational processes become simpler, cleaner, and increasingly AI-enabled over time.

What You Will Bring

Experience in HR operations, talent operations, program coordination, vendor management, learning operations, people operations, procurement coordination, or business operations.
Experience coordinating vendors, contracts, SOWs, invoices, purchase orders, budgets, or procurement workflows.
Strong project and program coordination skills, with the ability to manage multiple stakeholders, deliverables, and competing timelines.
Comfort working in HR, Talent, Learning, Leadership Development, Performance, Coaching, or People team environments.
Strong attention to detail and the ability to create structure in fast-moving work.
Experience with tools such as Workday, Monday.com, Airtable, Google Workspace, Slack, procurement systems, learning platforms, coaching platforms, or similar tools.
Comfort using AI tools to simplify work, draft communications, summarize inputs, organize information, or improve operational processes.
Strong written and verbal communication skills, with the ability to keep stakeholders informed and work moving forward.

Core Capabilities

Operational discipline
Vendor and contract coordination
Program coordination and tracking
Stakeholder follow-through
Budget and invoice tracking
Process improvement
Documentation and knowledge management
Meeting and action management
Calendar and milestone planning
Tool and system fluency
Strong written communication
Detail orientation
Practical AI-enabled ways of working
Comfort working across ambiguity and changing priorities

What This Role Is Not

This is not a chief of staff role.
This is not a senior strategy role.
This is not a director-level transformation role.
This is not solely an administrative coordinator role.

This is an operations-focused role. The person should be able to manage the backend details, coordinate work across stakeholders, keep deliverables moving, improve processes, and help Talent Success operate in a cleaner, faster, and more scalable way.

Additional Details

The base pay range for this position is expected in the range below:

$101,200 - $115,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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