Technical Support Engineer 2
Process Automation - AI Servers Technical Support
Join the fastest growing part of Dell’s Infrastructure Services organization and help shape the future of AI Server Technical Support. You will play a key role in building intelligent automations and agentic AI workflows that scale and streamline how we deliver support to our global AI Solutions customers.
Join us to do the best work of your career and make a profound social impact as a Process Automation/AI Servers Technical Support on our AI Support Services team in Round Rock, Texas.
What you'll achieve:
As a Process Automation/AI Servers Technical Support, you will be part of a team dedicated to delivering best-in-class support to the rapidly growing base of AI Server customers across the globe. You will design, build, and deploy process automation and agentic solutions that eliminate manual work and accelerate service delivery. You will work cross-functionally with Service Delivery, Repair Operations, and Engineering with the goal of automating resolution processes.
Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field; Master's degree in Cybersecurity
• Strong analytical, problem-solving, and independent learning skills
• Proficiency in programming (Python, JavaScript, or TypeScript) and version control (Git/GitHub)
• Experience with automation platforms, APIs, REST services, and system integrations
• Familiarity with AI technologies, including agentic frameworks, prompt engineering, and commercial LLMs
Desirable Requirements
• Experience with business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL
• Knowledge of process improvement methodologies and tools, including Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives
Responsibilities
You will:
• Design, develop, and maintain automated workflows using low-code, no-code, and scripted solutions to improve efficiency
• Build and deploy agentic AI solutions and autonomous workflows that interact with business systems
• Integrate automation technologies with enterprise platforms such as Salesforce, SharePoint, and internal applications
• Partner with stakeholders to identify automation opportunities and optimize business processes
• Test, monitor, document, and continuously enhance automation solutions while staying current on emerging AI and automation technologies
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
Total Compensation Range: USD 69840 - USD 96030