Technical Service Representative (Site) II
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview: Join Xerox as an Onsite Service Technician, where you will provide outstanding onsite service and technical support to delight our customers. In this role, you will troubleshoot and repair equipment using electromechanical skills, manage service calls in accordance with customer Service Level Agreements (SLAs), and serve as the primary customer contact for equipment maintenance, availability, and support. Why Join This Team:
- Join an industry leader that is rapidly growing its Technical Services division
- Receive training from certified instructors, plus online and in-house technical learning
- Build a long-term career with substantial growth opportunities in a supportive and collaborative culture
- Receive comprehensive benefits including medical, dental, vision, wellness credits, company HSA contribution, and 401(k) matching
- Enjoy paid time off, holidays, and personal days
What You Will Do:
- Deliver outstanding customer service by managing service calls and resolving issues in accordance with customer SLAs
- Use electromechanical skills to diagnose, troubleshoot, and repair assigned devices
- Take ownership of customer satisfaction by serving as the primary contact for maintenance, production support, and supply inventory management
- Communicate equipment status and availability to the onsite client base and engage additional Xerox support resources as needed
- Train customers on assigned products to improve end-user knowledge and equipment functionality
What You Need to Succeed:
- Electromechanical troubleshooting experience, including use of a multi-meter and the ability to read and understand electrical schematics
- Relevant experience may include HVAC, cable or internet technician, electrician, automotive mechanic, repair technician, military, or veteran technical experience
- Strong time management, reliability, and commitment to meeting customer expectations and deadlines
- Valid driver’s license and appropriate insurance coverage; a Motor Vehicle Record (MVR) review is included in the technician background check
- Ability to lift up to 50 pounds and perform frequent walking, standing, squatting, bending, and driving for more than 50% of the workday, with strong attention to safety around electrical components
How We Set You Up for Success:
- New hire training and technical courses designed to build a strong understanding of Xerox and its customer service culture
- Clear expectations related to call load, territory alignment, and client satisfaction
- Training to develop a strong knowledge base of equipment and inventory needs for the assigned territory
- Support to help you independently and accurately complete service calls
- Ongoing development opportunities within Xerox
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