Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager IIWho is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Overview:

• The Mission of the Program Management Team is the management and control of projects in MasterCard Payment Gateway Services to efficiently deliver cost effective, quality change in a timely manner matched to the business priorities and the commitments to our clients
• Project Managers are required to provide a service to key MasterCard Payment Gateway Services accounts with a view to delivering payment and fraud solutions globally
• Project Managers within the MasterCard Payment Gateway Program Management team are also responsible for delivering strategic initiatives (projects and/or programs) in support of the business strategy which may include compliance, product and Infrastructure related initiatives
• Are you a highly motivated individual who is looking for a demanding and challenging role?
• Are you able to prioritise workload whilst remaining focused and delivering an excellent level of service?
• Do you believe that you can bring value to an already high performing team?

Role:

• Decomposes problems into coherent units of work (ideation/conceptualization to execution). Organizes for optimal delivery. Negotiates priorities, facilitates progress, identifies blockers, raises visibility of issues to manager
• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones
• Plans, executes, and delivers projects from inception to completion related to a known technology, product, or program. Descrivbes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
• Proactively manages the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Figure out the sequencing of the work so that engineering execution can be optimized
• Works across teams. Actively manages dependencies and drives partner to meet program goals. May influence vendors and external partners.
• Gets shared understanding and buy in for solution by describing what is being done and why it is impactful to Mastercard and our customers. Utilizes communications as a preventive control. Puts the right people in the room or on thread and give them the right data to drive decisions. Runs effective meetings. Builds consensus and documents decisions. Communications do not require interpretation/follow-up clarifications to understand.
• Has experience in and understands industry technologies. Understands their program, product, or Technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
• Program strategy defined. Get guidance from peers and/or your manager as you ramp into the space and build your technical and domain expertise. Delivers independently but will occasionally seek direction from peers/managers
• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

All About You:

• Experience in project management and the delivery of projects
• Proven experience in managing third party providers
• Applied technical understanding and ability to apply logical thinking
• Good interpersonal and communication skills (including presentation skills)
• Ability to build excellent relationships in a collaborative way both internally and externally
• Excellent grasp of Microsoft Office applications
• Understanding of the development lifecycle
• Previous consulting background desirable

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.