Technical Customer Experience Lead
About the Role
We are looking for a technically strong and customer-focused Customer Experience Solution Lead to drive exceptional visitor experiences within an advanced industrial customer experience center currently under development.
This role will be involved from the early stages of the project, contributing to the conceptualization, implementation, and operation of the center. The selected candidate will lead technical demonstrations, engage with customers and business stakeholders, and showcase innovative technologies and solutions through compelling and consultative experiences.
Key Responsibilities
- Support the design, development, and operational readiness of the customer experience center.
- Conduct facility tours and technical demonstrations for customers, partners, and visitors.
- Present technology solutions and communicate their business value in a compelling manner.
- Ensure demonstration systems, equipment, and digital experiences remain functional, current, and impactful.
- Act as a trusted advisor by recommending solutions aligned with customer needs and business objectives.
- Build and maintain strong post-sales customer relationships.
- Identify opportunities for solution expansion, cross-selling, and value creation.
- Gather customer insights and contribute to the continuous improvement of the visitor experience.
- Collaborate with cross-functional teams including engineering, marketing, operations, and business development.
Qualifications
- Bachelor's degree in Electrical Engineering, Mechatronics Engineering, Automation Engineering, or a related technical discipline.
- Minimum 5 years of experience in customer-facing technical roles, business development, customer experience, sales engineering, solutions consulting, or related areas.
- Strong technical knowledge of industrial, automation, electrification, or manufacturing environments.
- Exceptional communication and storytelling skills.
- Comfortable speaking to customers, executives, and technical stakeholders.
- Strong relationship-building and business acumen.
- Self-motivated, proactive, and able to work in a highly visible role.
- Conversational English is mandatory.
What We Offer
- Opportunity to contribute to a strategic customer engagement initiative from its inception.
- High visibility across multiple business functions.
- Exposure to innovative industrial technologies and customer solutions.
- Career development opportunities into commercial and business leadership roles.
Equal Opportunity Statement
We are committed to fostering a diverse and inclusive workplace where everyone has an equal opportunity to succeed. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs without discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other legally protected status. Diverse perspectives strengthen our teams and drive better outcomes for our customers and communities.