Technical Account Manager, Google Cloud Consulting (Korean, English)

Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Suite, Google Chrome, and many more.

As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.

This role is based in Korea and will need to communicate with internal and external stakeholders in Korean.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Manage across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Direct quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience building, supporting, or migrating public cloud workloads in the enterprise space.
• Ability to communicate in English and Korean fluently.
  

Preferred qualifications:

• MBA or Master’s degree in a management, technical or engineering field.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem-solving, and management skills.