Support Engineer

Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

Qualcomm provides hardware, software, and related services to nearly every mobile device maker and operator in the global wireless marketplace. Our chipsets power a wide range of products, including smartphones, tablets, e-readers, and other connected devices. The Digital Design team plays a central role in enabling these products.

Qualcomm’s Validation Team is part of the central SoC digital hardware organization and is responsible for ensuring the overall quality of SoC silicon. The team works closely with architects, designers, verification engineers, software engineers, and customer-facing teams to validate silicon functionality and performance.

Depending on the technical area, the candidate will be expected to become a subject matter expert and a go-to resource for other team members. This fast-paced environment requires daily cross-functional collaboration, making strong communication, planning, and execution skills essential. The candidate will support lab-based post-silicon testing, characterization, and regression activities. This role includes assisting engineers with Qualcomm post-silicon hardware platforms, installing boards, running diagnostics software, and debugging issues as needed.

Minimum Education and Experience

High school diploma required. Technical certification or associate degree in computer hardware, software, or a mechanical field preferred, with at least 2 years of relevant experience.

Skills/Qualifications/Requirements

• The candidate should be open to working overtime/beyond core shift hours and weekends when required to support project needs.
• Occasional short-distance driving around campus may be required, up to 5 hours per week.
• Candidates may need to use a personal vehicle to transport hardware short distances between campus buildings.
• Ability to lift and handle lab hardware up to 20 lbs. as needed
• Worked with Windows PCs, basic networking protocols, and networking hardware, including IP power switches.
• Proficient with Microsoft Office, including Word, Excel, and PowerPoint.
• Experience supporting lab equipment, including racks, thermal units, oscilloscopes, test platforms, and related electrical or operational systems.
• Automation skills

Role & Responsibilities

• Work with project managers to identify equipment needs and follow up on orders and estimated delivery timelines.
• Partner with engineers and the SoC bring-up team to assess existing inventory, place new orders, and track order status through completion
• Maintain inventory of parts, tools, and related lab equipment.
• Support lab service requests from engineering teams with minimal guidance.
• Handle silicon in the lab and support regression testing activities
• Set up and troubleshoot post-silicon hardware development platforms, including development boards, form-factor devices, connectivity and power equipment, and thermal units or chambers and such HW used in validation environment
• Run regression tests and debug experiments with limited guidance from engineers.
• Debug system failures by running post-silicon tests to isolate issues, then review results and next steps with engineers.
• Independently manage validation runs and communicate results clearly
• Reconfigure hardware setups as needed and triage user-reported setup issues.
• Serve as the project point of contact for planning, bring-up, and post-bring-up activities supporting high-volume validation commitments.
• Run tests on automated test handlers and related systems.
• Manage one or more handlers for targeted operational use cases

• Assist with troubleshooting faulty electrical and mechanical systems related to handlers and their inputs.

• Prepare new robotic pick-and-place handlers for use by test and debug engineers.

• Install changeover kits for different projects, including thermal equipment and handlers.
• Support IT and lab maintenance activities.
• Make efficiency improvements to test procedures

• Maintain a clean, safe, and organized lab environment.

Minimum Qualifications:

• Bachelor's degree and 2+ years of Support Engineering or related work experience.
OR
Associate's degree and 3+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 4+ years of Support Engineering or related work experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$41.70 - $62.50

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm.  We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).  In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.