Strategy & Operations Manager - Marketplace Success
About the role and team
Uber's Eats is expanding rapidly into retail and new merchant verticals. As the platform diversifies, the complexity grows; different categories behave differently, new partnerships need distinct operational models, and maximising growth is unique to each retailer.
This role focuses on the marketplace operations piece of this puzzle for our marketplace retailers, and is ideal for someone with 3+ years experience who is equal parts analytical, strategic and commercial.
What you’ll do
- Marketplace success for new launches: lead the marketplace operations side of new retailer verticals launches onto the platform
- Data and insights: build dashboards and ad-hoc analyses that give the team visibility into marketplace health & opportunities – lead projects to solve for these opportunities
- Product rollout execution: partner with Product teams to identify product gaps and rollout out products designed to optimise marketplace operations
- Marketplace growth analysis: own reporting on merchant-driven marketplace performance, develop opportunities to optimise and dive into retailer-specific P&Ls
- Cross-functional coordination: work with Commercial, Account Management, Sales, Marketing, and Central Ops to ensure marketplace growth priorities are reflected in how we acquire, onboard, and manage merchants.
Basic Qualifications
- Minimum 3 years of experience in commercial, strategic operations, or analyst roles, applying data and creativity to tackle business problems.
- Experience in marketplace operations, platform growth, retail operations, or multi-sided platform dynamics.
- Familiarity with SQL or other data-querying tools and strong proficiency in Excel or Google Sheets, with comfort building models, trackers, and reports from scratch.
- Clear, structured communication with the ability to present insights to senior stakeholders.
- Hands-on experience with AI and automation tools (or a strong appetite to learn — we'll give you the tools and the runway).
Preferred Qualifications
- Experience in growth & scale-up environments.
- Self-starter who thrives in ambiguous environments with high autonomy.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.