Starlink Communications Manager (Consumer Lifecycle)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK COMMUNICATIONS MANAGER (CONSUMER LIFECYCLE)

Starlink Consumer Communications is hiring a Communications Manager to run post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals.

RESPONSIBILITIES:

• Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
• Use targeting, testing, and reporting to improve conversion and scale those programs over time
• Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
• Report on conversion, revenue, and related metrics
• Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches 

BASIC QUALIFICATIONS:

• Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
• 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes

PREFERRED SKILLS AND EXPERIENCE:

• Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
• Demonstrated ability to write customer-facing copy
• Comfort owning experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost)
• Subscription or consumer-technology experience
• Comfort with data used to target and measure email programs
• Experience working with legal, product, and operations partners 

ADDITIONAL REQUIREMENTS:

• Available to work extended hours and/or weekends as needed 
• Willingness to travel as needed 

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.