Sr Technical Program Manager, Elevated Shopping

Technology is elevating the Premium and Luxury online shopping experience! Are you interested in disrupting and redefining the way customers buy Premium and Luxury products online? Are you interested in using the latest advances in machine learning, computer vision, and big-data technologies to build online customer experiences that can equal or even surpass an in-store experience? The Elevated Shopping team is reinventing the shopping experience for Premium and Luxury customers across the largest selection of brands to become the most trusted high-end online shopping destination. We see innovative visual experiences and best in class content as table stakes for our Premium and Luxury shoppers. This is your chance to get in on the ground floor to build something entirely new and transform an industry! To achieve our vision, we think big and tackle technological challenges every day. We need builders and disruptors who are not afraid to innovate! Our architecture and development processes support rapid experimentation, global deployments, and self-service capabilities that allow us to scale better.

We are seeking a tenured Sr Technical Program Manager with a deep technical background and a successful history of delivering high-impact, multi-organizational, and multi-year initiatives. This role is critical for driving the Luxury Shopping Experience for Amazon.

Key job responsibilities

• We are looking for a Sr TPM who will be responsible for defining and delivering programs with significant complexity and/or that have broad cross-organizational, global, or technology impact.
• Your work will focus on large engineering efforts that solve significantly complex or endemic problems.
• You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or architectural strategy has not yet been defined.
• You effectively partner with all levels of leadership. You are adept at building consensus. You are able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to leaders up to 3 levels above to help them understand the decisions they have to make and what options they have.
• You influence organization priorities, system owners, business, and technology direction.
• You manage cross-functional communication to ensure all stakeholders are informed and needs aligned.
• You recognize when current programs are susceptible to prior technology failure patterns and actively steer teams to avoid repeating these failures.

About the team
The Elevated Shopping (eShop) team mission is to serve premium and luxury customers and brands with personalized, seamless, and delightful experiences that reflect their discerning tastes and elevate online retail to a new standard of excellence. We combine state of the art technology, scientific precision, and breathtaking studio photography to create exceptional customer experiences.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually