Sr. Network Engineer, Managed Services
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Location: Remote, United States
Schedule: Monday - Friday, Days
Compensation: $115,000 - $165,000, based on experience
Overview: We are seeking a highly skilled Senior Network Engineer to join our team and provide advanced technical support for a diverse set of client environments. This role will handle escalations from a shared NOC and work across multiple technologies and vendors to ensure optimal network performance and security.
Key Responsibilities:
· Escalation Management: Act as the primary point of contact for complex network issues escalated from Tier 1–3 teams.
· Multi-Vendor Expertise: Troubleshoot and resolve issues across Cisco, Juniper, Fortinet, Palo Alto, and other OEM platforms.
· Technology Coverage: Support and enhance configurations for Routing & Switching, SD-WAN solutions, Firewalls and security policies.
· On-Call Rotation: Participate in scheduled on-call rotation to provide after-hours support.
· Implementation of network configuration changes following Change Management best practices.
· Training & Mentorship: Develop and deliver training programs for Tier 1, Tier 2, and Junior Tier 3 engineers on technology, client processes, and best practices.
· Monitoring & Oversight: Provide insights into monitoring configurations and assist with CMDB updates and related technical oversight.
· Collaboration: Work closely with other teams to ensure seamless integration and support for client environments.
Additional Responsibilities
- Ensure compliance with change management policies and procedures, and develop processes for environments lacking formal change management frameworks.
Qualifications:
· Experience: 7+ years in network engineering roles, with strong troubleshooting skills across multiple vendors.
· Certifications: CCNP, JNCIP, PCNSE, NSE (or equivalent) preferred.
· Skills: Deep understanding of routing, switching, SD-WAN, and firewall technologies. Strong analytical and problem-solving abilities. Excellent communication and leadership skills for mentoring and cross-team collaboration.
· Availability: Ability to work flexible hours and participate in on-call rotation.
Preferred Attributes
· Experience in a managed services or multi-client environment.
· Familiarity with ITIL processes and CMDB management.
· Strong documentation and process improvement skills.
This role requires strong alignment with ITIL best practices, ensuring adherence to established processes and frameworks for service management.