Sr. FinOps Analyst - Italian Speaker, Global Accounts Receivable
Amazon•Published 1 days ago•First seen 1 days ago
Working Conditions:
Key job responsibilities
- Normal Office Environment.
- Report onsite daily to the Pasay office (Weekdays)
- Will follow EMEA time shift(Mid-shift), but may also be re-assigned to other shifting schedule from time to time
- Work during PH Holidays as may be required by the management/company
- May be asked to render overtime on critical and peak times as may be required by the Business.
Key job responsibilities
- Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Basic Qualifications
- Bachelor's degree or equivalent experience
- Native or fluent proficiency in Italian (written and verbal)
- Minimum 6 months of experience in customer service and/or finance roles
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Excellent written and verbal communication skills in French and English
- Demonstrated ability to work flexible schedules, including shifts
- Ability to prioritize tasks and manage multiple responsibilities with minimal supervision
- Experience working in fast-paced environments and meeting deadlines
Preferred Qualifications
- 5+ years of experience in Accounts Receivable (AR) Collections or credit management
- Proven AR Collections negotiation skills with demonstrated success in reducing past due balances
- Experience working with enterprise financial systems (SAP, Oracle Financials, GetPaid, or similar AR Collections tools)
- Track record of managing and owning an AR Collections portfolio with measurable results
- Advanced Excel skills including macros/VBA, MS Access, or experience with AI-powered analytics tools
- Experience leading or participating in process improvement initiatives (Six Sigma, Lean, Kaizen)
- Ability to manage multiple priorities and deliver results under tight deadlines
- Knowledge of Amazon business operations, e-commerce industry, or technology sector
- Experience working in a global, multicultural team environment
- Demonstrated ability to build positive relationships with internal and external stakeholders
- Strong attention to detail with ability to maintain accuracy in high-volume environments