Sr Client Relationship Representative
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Your responsibilities will include:
- Interlock with assigned Sales Reps to process quotes and quote renewals, aligning the quantities and prices, and manage them through the approval process
- Prepare competitive analysis and technical specifications based on knowledge of our competitors product portfolio
- Interlock with assigned Sales Reps to process quotes and quote renewals
- IT market experience and knowladge of other PC manufacturers portfolio is preferred
- Deep knowledge of Lenovo products and portfolio to be able to select best fitting offers and configurations in a competitive situation
- Onboarding of new tasks & tools to help to increase sales facing time
- Define efficiencies in our processes and tools and implement them
- Contract management (creation, validation, maintenance, etc.)
- Interlock with functional teams (pricing team, logistics, CF, COR team)
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Service Delivery, Finance
- Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.
- Provide regular forecasting and reporting (pipeline, quarterly performance, business planning vs. target) and participate in weekly team meetings to share best practices
What you'll bring:
- Minimum 3 year working experience in similar position and/or proven track of succeeding in the role
- Fluent English (spoken and written) is a must
- Ability to work with various software packages (MS Office) – Advanced
- Experience with Sales processes and back office administration- nice to have
Soft skills:
- Good communication skills
- Teamwork, entrepreneurship behaviour and task oriented behaviour is a must
- Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
- Ability to adapt to cultural differences
- Ability to work independently
- Ability to quickly grasp complex systems, procedures
- Proactivity and willingness to do more
What we will offer:
- Meal Allowance
- Employee Referral Bonus
- AYCM Sport Pass Membership
- Well-Being Allowance
- Long Service Awards
- Employee Assistance Program, e.g., for health, legal & financial consultancy
- Internal E-learning Development Platform Available for Employees
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.