Sr. Business Professional, SSG GPO (Channel GTM, Vertical/AI)
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Description and Requirements
Position Overview:
The Global Processes Owner or Orchestrator is to own an end-to-end process across functional silos,
geographic and business unit boundaries, and to drive process improvement, in such a way that
supports the organization’s objectives and gives the business the highest level of efficiency possible. The
GPO is responsible for bringing the process to “full maturity.” The GPO is responsible for leading the
design, implementation, and continuous improvement of business processes across the global
organization and managing their role such that improvements are deployed and soon become “business
as usual,” continuing to evolve into the future. The footprint of many organizations that have the scale
to warrant a GPO, is global. The role requires a deep understanding of business operations, process
optimization, and change management.
“A senior-level Global Process Owner is expected to drive the organization’s global process strategy,
lead transformation efforts, and deliver impactful results at scale. They should be visionary, operationally
savvy, and an excellent communicator, able to bridge gaps between local teams and global objectives.”
As a GPO, Your Key Work Scope:
Create
• Process strategy – Setting out the process that is right for the business, based on overall
business objectives. This considers the current vs. the ideal process, captures best practices, and
plots points on the road map for the journey towards the ideal state.
• Engage – The GPO is responsible for seeing that the business understands the value of the role
and the importance of process improvement. This means the GPO is required to “sell the vision”
of the role, ensuring, of course, that the vision aligns with that of senior management.
• Process mapping and design – This encompasses process mapping of all global processes
within their function and designing a process that will best suit the business, including the
technology solutions needed to support the process.
• Process improvement – Taking a key role in evaluating the measures needed to improve a
process, i.e. an efficiency methodology (like Lean) or a process automation program (like
workflow), guiding the program from the evaluation to innovation and implementation.
• Control assessment - Within the Create phase, critical focus should be on an end-to-end
control assessment, evaluating any organizational weaknesses and gaps across the interaction
points. If done correctly in this early stage, the GPO can assess and address risk mitigation and
related organizational goals in the Deploy and Operate stages. Two distinct elements of control
are the need for end-to-end process control assessment by a GPO and the ability to control the
process through governance.
Deploy
• Change management – As and when a change in process occurs, the GPO would collaborate
with the organizational change management force to drive that change and to oversee the
adoption of that change.
• PMO instigation - This stage would also include critical stakeholder appointment, PMO
instigation, key initiative prioritization, resource alignment, and strengthening and
reengineering allocation.
Operate
• Process compliance and control – The GPO should be the “go to” person for any requests for
changes to the process. The operational phase would include specific attention to:
✓ Functional silos through governance model execution
✓ End-to-end efficiency through continuous process improvement
✓ Increased economies of scale leverage
✓ End-to-end root issue identification
✓ Redesign of the end-to-end process through innovation
Your Key Stakeholders:
Business functions across Lenovo solution & services Group include:
• HBB Offering Portfolio teams (who design and manage products),
• Sales and Sales Enablement (who sell and enable the sales),
• Services Delivery (who provides service and deliver and make customer
happy),
• Digital Transformation, IT (who helps us implement system solutions),
• Finance, Legal, and Operations (who performs as backend office)
Job Responsibilities:
Global Process Ownership:
Take full responsibility for the design, implementation, and management of global processes across all
business units. Ensure that processes are aligned with the company’s vision and goals while maintaining
a focus on efficiency, scalability, and consistency.
Process Standardization & Improvement:
Lead the continuous improvement of global processes by identifying inefficiencies and implementing
best practices. Standardize processes across regions and business units to drive consistency, reduce
costs, and improve overall performance.
Collaboration & Stakeholder Management:
Engage with regional and functional leaders to understand their needs and challenges. Collaborate with
cross-functional teams (e.g., Sales, Delivery, Finance, etc.) to design and execute process changes that
meet the needs of the business.
Process Mapping & Documentation:
Create and maintain process documentation, workflows, and process maps that clearly articulate how
business processes are performed globally. Ensure all stakeholders have access to up-to-date
documentation.
Change Management:
Lead the change management efforts related to process changes and improvements, ensuring smooth
transitions and adoption by global teams. Develop and deliver training to ensure stakeholders are
equipped to manage changes effectively.
Performance Metrics & Reporting:
Define and track key performance indicators (KPIs) to measure the effectiveness of global processes.
Provide regular reports and updates to senior leadership regarding the performance of global processes
and areas for improvement.
Risk Management & Compliance:
Ensure that global processes comply with internal policies, industry regulations, and local laws. Identify
and mitigate risks associated with process changes and manage compliance-related issues.
Job Requirements
Experience in Process Management:
✓ Minimum of 10+ years of experience in process management, process improvement, business
transformation, or business operations. At least 3 years in a leadership role. A consulting
background would be ideal.
✓ Proven experience managing global processes across multiple regions and functions, ensuring
alignment and consistency across various business units is highly preferred.
✓ Strong understanding of the industry’s best practices, challenges, and regulatory requirements,
and the ability to apply them in the organization’s context.
Knowledge of Process Improvement Methodologies:
✓ Expertise in Methodologies: Extensive experience with advanced process improvement
methodologies such as Lean, Six Sigma, Business Process Management (BPM), or Agile.
✓ Process Design & Optimization: Ability to design, optimize, and implement highly effective
global processes that drive efficiency, productivity, and business value.
Strategic and Visionary Thinking:
✓ Strategic Alignment: Ability to align global processes with the company’s strategic objectives
and drive long-term value through process optimization.
✓ Innovative Mindset: Capacity to innovate and re-engineer processes for scalability and
efficiency, considering the impact of emerging technologies, such as AI, automation, and cloud
solutions.
Leadership and Stakeholder Management:
✓ Cross-Functional Leadership: Strong leadership capabilities to manage and influence cross?functional teams (Offering, Sales, Delivery, Legal, Finance, etc.) and collaborate with senior
leaders globally.
✓ Global Stakeholder Engagement: Proven track record in working with senior executives and
global teams to drive process changes, ensure buy-in, and ensure successful implementation.
✓ Change Management Expertise: Deep experience in leading complex change management
initiatives, ensuring smooth transitions and wide adoption of new processes across diverse
regions.
Project Management & Collaboration Skills:
✓ Complex Project Oversight: Experience in leading large-scale global projects with multiple
stakeholders and ensuring timely, within-budget delivery.
✓ Risk Management: Ability to identify, assess, and mitigate risks associated with process changes
and ensure that compliance and regulatory requirements are met at a global level.
✓ Cross-Functional Collaboration Tools: Ability to use collaboration tools like Microsoft Office
Applications (Teams, SharePoint, Word, PowerPoint, Power-Auto, Form, Planner, Loop, etc.)
and Copilot(or other AI apps/tools), Jira, or Miro can streamline project management and
communication across global teams.
Strong Analytical and Problem-Solving Abilities:
✓ Data-Driven Decision Making: Advanced ability to analyze performance data, process
bottlenecks, and key business metrics to identify opportunities for process improvements.
✓ Root Cause Analysis: Proven expertise in identifying the root causes of process inefficiencies
and implementing corrective actions.
Advanced Communication and Interpersonal Skills:
✓ Executive Communication: Strong communication skills, including the ability to present complex
information and recommendations to senior leadership and stakeholders in a clear and
impactful way.
✓ Conflict Resolution & Negotiation: Ability to manage and resolve conflicts effectively and
negotiate compromises when there are competing priorities among global teams.
Education & Certifications:
✓ Master degree in IT, Software Engineering, Business Administration, Operations Management,
or Supply Chain. Advanced degree (MBA) is a plus.
✓ Additional certifications such as Six Sigma Black Belt, Certified Business Process Professional
(CBPP), or Project Management Professional (PMP) are highly preferred
Technological Proficiency:
✓ Enterprise Systems Knowledge: Expertise in enterprise systems such as SAP, Microsoft,
Salesforce, and other ERP or CRM tools, with experience in using process management tools.
✓ Process Automation Tools: Knowledge of process automation and workflow management tools,
with a focus on technology that enables scalability and efficiency in global processes.
✓ AI: knowledge of AI technologies for improving business operations efficiency.
Cultural Awareness and Global Mindset:
✓ Cultural Sensitivity: Strong understanding of the challenges and nuances of working across
different cultures and regions.
✓ Adaptability: Ability to adapt processes and approaches to meet the specific needs and
regulatory requirements of different regions while ensuring global consistency.
✓ Customer-Centric Mindset: Ability to keep customer needs in mind while optimizing global
processes, ensuring that improvements contribute to enhancing the customer experience.
Additionally, we would like YOU to be/have:
• Results-Oriented: Ability to measure success through KPIs, ROI, and process efficiency metrics.
• Change Advocate: A natural change agent who thrives on improving the business and guiding
others through transformation.
• Executive Presence: Ability to influence and build strong relationships with C-suite executives
and global leaders.
• Effective Storytelling: Ability to craft compelling narratives around data, business performance,
and process improvements, making them relevant and engaging for senior leadership and
stakeholders.
• Confidence in Public Speaking: Comfortable presenting complex ideas to both small and large
audiences, including executive teams and board members, in a clear and concise manner.
• Data Visualization: Skilled in using data visualization tools (e.g., Power BI, Tableau, or Excel) to
present data insights and process performance metrics in an easily digestible format.
• Tailored Communication: Ability to tailor presentations to different audiences, adjusting the
level of technical detail and focus based on the audience's knowledge and interest.
• Multilingual Abilities: English is the primary language utilized. Depending on the geographical
scope of the role, proficiency in multiple languages (e.g., English, Mandarin, etc.) is a significant
advantage, particularly for facilitating communication with global teams and stakeholders.
• Effective Prioritization: With multiple global projects and competing demands, the senior GPO
must effectively prioritize tasks and focus efforts on high-impact initiatives.
• Handling High-Pressure Situations: Comfortable managing stress and handling high-pressure
situations, particularly when navigating complex, time-sensitive projects.
• Thriving in Ambiguity: Ability to navigate complex, ambiguous situations with a high degree of
flexibility and adaptability, especially in global environments with varying priorities and cultural
differences.
• Influence Without Authority: Ability to influence decision-making and process changes in a
decentralized environment where the GPO may not always have direct authority over all
stakeholders.
• Resilience to Setbacks: Ability to bounce back from setbacks or failures and maintain focus on
achieving long-term process improvements.
• Continuous Learning: A mindset of lifelong learning to stay ahead of industry trends, new
technologies, and evolving best practices in process management.
“These additional soft skills and competencies are critical for senior GPOs to effectively manage and lead
change across a global organization, ensuring not just operational success but also the ability to
communicate, collaborate, and drive innovation across diverse teams.”
Working Location & Environment:
• The role may require occasional travel to regional offices or business units
• Flexible work hours given the global scope of this role
We look forward to your application and hope you are the ONE!