Sr Account Manager - KAM Sales

Key Account Manager – Enterprise Accounts

Location: Bangalore
Business: Siemens Smart Infrastructure – Buildings
Experience: 10–18 years
Qualification: B.E./B.Tech
Employment: Full-time, Permanent

Role Summary

Identify, plan and manage proactive, consultative opportunities and operations across identified Enterprise accounts. The role will focus on developing new Lines of Business, growing existing opportunities, increasing profitable business and establishing Siemens as a trusted advisor.

The KAM will act as the single point of interface for managing and growing the account globally.

Key Responsibilities

• Manage relationships across all levels of the customer organization, from Technician to VP.
• Drive revenue, profit, acquisition, sales pipeline, receivables and customer satisfaction.
• Develop account plans, governance and go-to-market strategies for Siemens solutions.
• Drive delivery assurance by coordinating with Delivery Managers and other Siemens business units.
• Ensure account profitability and timely collection of receivables.
• Manage customer queries, complaints, concerns and long-pending AR cases.
• Coordinate POCs, demos, proposals, presentations and technical solution evaluations.
• Coordinate with major OEM partners and key stakeholders.
• Finalize rate contracts and negotiate payment terms with customers and vendors.
• Track POs, order booking and delivery coordination with regional teams.
• Maintain the central customer install-base database.
• Coordinate with global locations and ensure uniformity in deployment.
• Support project/account management activities and weekly project reviews.

Required Competencies

Strong business acumen, result orientation, customer-centric approach, strategic and future-oriented thinking, resilience, learning agility, collaboration, leadership and strong communication/interpersonal skills.

Technical Knowledge

Mandatory knowledge of Enterprise Physical Security Systems, Fire Alarm, Security, BMS, HVAC, Digital IoT and IBMS solutions.

Education & Experience

• B.E./B.Tech graduate.
• 10–18 years of relevant experience.
• Strong experience in enterprise account management, business development and customer relationship management.

About Siemens Smart Infrastructure

Siemens Smart Infrastructure connects energy systems, buildings and industries through intelligent, sustainable and digitally enabled infrastructure. Its portfolio includes grid control and automation, low- and medium-voltage power distribution, building automation, fire safety and security, HVAC control, energy solutions and connected digital offerings.