Specialist, Field Services

Job Title:

Specialist, Field Services

Job Description:

The Role:

• The FSE will spend 60% of his time on DES and the others 20% on ICPS and 20% on DPS. 

• DES share will be consists of chemical canisters/ampoules replacement, LDS installation/commission/decommission/troubleshooting. 

• In charge of ICPS evaluation project.  

• DPS sharing will consist of cylinder move-in/out and troubleshooting if issues arise. 

In this role you will:

• Install new or modified LDS equipment at the customer’s facility to ensure full functionality according to specifications.  

• Provides on-site technical assistance to help troubleshoot and repair equipment. Maintains records of performance reports. 

• Ensure and report customer satisfaction with installation, troubleshooting, repair, preventive maintenance, daily check and canister change.  

• Review performance reports and documentation from customers and field representatives, and inspection/reporting of malfunctioning or damaged products to determine the nature and scope of the problem. 

Traits we believe make a strong candidate:

• One-year technical Institute or diploma in engineering, science or chemistry field is required. 

• Min. 1 years’ experience in Semiconductor industry field service or similar experience with a capital equipment example, CVD/CMP/WET/IMPL module EE&PE experience is preferred.  

• Strong communication skills and excellent customer relationships. 

• Maintain records of performance reports. 

• Ensure customer satisfaction with daily checks, canister changes, installation of new equipment and troubleshooting 

• Able to work independently and as a team player is necessary to make sure all assigned task completed and succeed. 

Your success will be measured by:

• People and Teamwork 

• Accountability, Integrity and Trust 

• Creativity and Innovation 

• Dedication to Excellence