Specialist, Emergency Services - Sensing & Connectivity
Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple products and services. The same passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Would you like to come and build the next generation of Apple's safety technologies that make it easy for our users to get help in an emergency, and help responders quickly find and accurately help our users when they do? Are you an experienced public safety professional who is passionate about the software technology and safety domains? Are you passionate about privacy? Join us to help deliver the next groundbreaking Apple product.
Description
At Apple, you will join a group of extraordinary engineers and software architects who develop the safety and location features that are shared across all our devices.
Responsibilities
- Internally, you will apply your skills and experience to tackle some of the most challenging problems in safety today, work closely with systems and hardware engineers to define and develop new safety technologies and applications and advise on core safety technologies like Enhanced Emergency Data, Emergency SOS via satellite, Location transport technologies like SIP PIDF-LO, NILR and AML, Crash & Fall Detection and Enhanced Safety Alerts.
- You will be working alongside many cross functional teams from different parts of Apple.
- Externally, you will partner with Government Agencies, Public Safety Answering Points, Regulators and industry associations in order to drive their understanding of those aforementioned safety features and increase the reach of those features in new markets. Such partnerships will involve connecting with those stakeholders, many in a face-to-face manner, so some travel may be required.
Minimum Qualifications
- At least 10 years' cumulative experience in one or more public safety disciplines such as communications, law enforcement, fire, or search and rescue, or emergency medical service.
- Experience, including legislative knowledge, with Public Safety Answering Point (PSAP) operations in one or more of the following regions: East Asia/Pacific, South and Central America, South Asia.
- Basic knowledge of cellular networks systems and their role in the emergency response chain.
- Strong understanding of public safety systems architecture, including delivery of voice or text messages to emergency services, with caller location, telecommunicator / dispatcher tools (e.g., CPE, CAD, mapping, radio) and, preferably, additional data (e.g., Medical ID, telematics, etc.)
- Experience integrating novel technologies into PSAP or field responder operations, and educating telecommunicators, dispatchers, or field responders as part of the change management process.
- Ability to travel as required
Preferred Qualifications
- You have a passion for safety technologies. Familiarity with location technologies like GPS / GNSS as well as public safety and emergency communications standards, training, and regulations is a plus.
- You thrive in a dynamic, collaborative environment and communicate effectively with multi-functional team members.
- Bachelor's or higher degree preferred, but not required.
- Additional non-English language skills are a plus.
- Passion for actively learning new skills, techniques, and processes.
- Desire to be exposed to all aspects of development, prototyping, planning, designing, productizing, launching, marketing, and scaling.
- Focused on the tiny details that are meaningful to our customers and the responders who help them.