客户运营经理（联想 SMB 业务）

Lenovo•Apply•Published 2 days ago•First seen 2 days ago

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

职位概述

负责客户运营，通过社区运营、核心用户管理、客户活动、产品体验项目及创意内容，提升用户参与度、品牌影响力和产品忠诚度。与产品团队协作，推动用户反馈驱动产品优化和业务增长。

岗位职责：

客户运营

• 运营KOL/KOC、超级用户及论坛社区；

• 策划客户活动及产品体验项目，增强用户粘性；

• 分析用户数据，建立客户反馈闭环，推动产品改进和持续优化用户体验。

产品推广与项目协同

• 支持产品推广及上市相关项目；

• 沉淀客户案例和产品故事，提升市场影响力。

内容与创新运营

• 负责产品内部传播内容策划及落地，包括产品宣传，内部故事、关键里程碑纪念等；

• 负责产品周边文化创意产品项目的开发和落地

• 运用数据和AI工具提升内容运营及用户洞察能力。

岗位要求：

• 本科及以上学历，市场营销、传播学、商业管理或相关专业优先；

• 3-5年客户运营、用户运营、社区运营、产品营销等相关经验；

• 对客户运营充满热情，对市场流行趋势和热点敏感，具备创新思维；

• 优秀的英语沟通能力，可支持跨区域协作；