Shift Manager, AMZL, Trans Vol, EU Transportation Volume

Shift Manager, AMZL, Trans Vol refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. EU Trans Vol is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning. As a Shift Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks. You will be responsible for building processes, systems, and mechanisms to schedule tens of thousands of packages across multiple Delivery Stations daily. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization.
This role will support the Rush EU test in Q4 and possible expansion in 2027.

Key job responsibilities
Responsibilities:

• Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices.
• Monitor and report on daily and weekly performances.
• Deep dive on trends, identify the gaps in performance metrics and take corrective actions.
• Execute best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
• Create and drive scalable standard work that enables remote support of a complex business area.
• Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making.
• Create, manage, support recognition and communication programs for the team.
• Support Rush test in Q4 2026 and expansion in 2027.

Basic Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in data analysis
• Experience managing multiple projects, prioritizing, planning, and managing time
• Bachelor's degree or above in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or Master's degree
• Speak, write, and read fluently in English at C1 level or above

Preferred Qualifications

• Master's degree or above in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Experience implementing process improvements

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