Services Partner Operations, APAC

Summary

Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Asia Pacific partners delivering Apple Services to their customers.

We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders.

Description

The Services Partner Operations Program Manager supports APAC Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment.

Responsibilities

• Own end-to-end program management for integrations with new channel partners, driving timelines, milestones, and cross-functional coordination, holding the integrator and external partner accountable towards these deliverables
• Apply standard methodologies, champion customer experience, and evaluate the impact of technical implementation decisions across multiple platforms.
• Develop an in-depth understanding of back-end systems to proactively identify and mitigate issues before they occur.
• Focus on achieving key business objectives such as:
• * Ensuring a high-quality Apple customer experience through partners
• * Transitioning manual processes to automated and scalable ones
• * Driving high-quality integrations that result in engaged subscribers across Apple's Services
• Collaborate across the organization to identify and define areas for improvement and optimization of partner onboarding.
• Contribute to tracking partner progress against a roadmap and contribute to leadership updates through weekly reporting and quarterly business reviews as requested.

Minimum Qualifications

• 5+ years of experience in partner operations, technical program management, or a related field within a technology or services organization
• Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams
• Hands-on experience with technical integrations, API-based implementations, or back-end platform operations
• Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs
• Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews
• A passion and curiosity for solving complex operational challenges
• Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity

Preferred Qualifications

• 7+ years of experience in partner operations, business development, or technical program management
• Experience working within or alongside subscription-based services businesses
• Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes
• Ability to influence without authority across diverse, matrixed organizations
• Exceptional attention to detail
• Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies
• Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)
• Depending on market alignment, this role may require professional proficiency in Mandarin, Japanese or Korean to effectively communicate with internal stakeholders, business partners and vendors located in the respective markets.