Service Transition Consultant
About the Role
As a Service Transition Consultant in our UK Service Transition Team no two days will be the same!
You’ll partner with our project teams to ensure new and changing services land in production reliably, safely and with the operational foundations to support them.
The role is evolving. We’re moving from assessing readiness at the point of go-live to being actively involved much earlier, embedded in the design phase, hands-on with the processes and tools that underpin Service Operations, and consulting engineering teams on how to build for reliability from the outset.
You’ll also get the opportunity to shape the future of the Service Transition team and the role of Service Transition Consultant through continual improvement initiatives. You will work both independently and as part of a team to be an effective enabler of Capital One’s delivery initiatives.
What you’ll do:
Manage, track and prioritise service requirements for new/changed services and manage them through to completion
Partner with project/engineering teams during the design phase to consult on supportability, reliability and operational readiness, influencing outcomes
Consult project teams on Service Level Objectives for new/changed services, facilitating governance on standards and technicalities while remaining hands-on with relevant tooling
Understand new/changed services end-to-end to map dependencies, failure points and operational impact.
Champion and enhance observability and support documentation standards, collaborating with engineering to resolve discrepancies during early development cycles
Formulate action plans for service risks, generating awareness among stakeholders while maintaining a firm stance on non-negotiable requirements
Establish strong partnerships across SRE, Product Engineering, and Service Operations to serve as a vital link between delivery and support
Manage and influence decisions for service acceptance and production readiness, providing advice and recommendations for go-no go decisions
Act as Change Manager for assigned intents, providing final sign off for production deployment
Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties
Drive the maturation of the Service Transition process in response to our technical transformation roadmap
What we’re looking for
You’ll have strong influencing and communication skills
This role will require a degree of skill in context switching, and the application of stakeholder knowledge to problem solving
An understanding and experience of implementing into a live IT infrastructure environment
Excellent at building relationships with a wide variety of stakeholders
A strong Service/Support Readiness track record in a Tech Service environment
Comfortable working through ambiguity to reach an agreed, service-based solution
A basic knowledge of modern application and infrastructure technologies and terminology, along with entry level understanding of the principles of AWS Cloud technologies.
A genuine interest in getting hands-on and growing your depth for organisation processes and tools
Experience of Agile Project Management methodology
ITIL Foundation V4/V5 level accreditation infrastructure or equivalent
Where and how you'll work:
This is a permanent position and is based in our Nottingham office.
Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.
This is a permanent position and will be based in our Nottingham office. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration. Our core in-the-office days are Tuesday to Thursday.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you:
Bring us all this - and you’ll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation
We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
Find out more through our UK careers site (http://www.capitalonecareers.co.uk/) or by exploring the @IAmCapitalOne Twitter tag
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.
What you should know about how we recruit:
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).