Service Technician - Bucharest

Description

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. 

As Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. 

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

We offer  

Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)  

Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything  

Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy  

Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount  

Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy 

Responsibilities

• You will provide the highest level of customer service throughout ownership experience across physical and digital platforms 
• You need confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language 
• You will prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service 
• You will develop understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting 
• You will be the point of contact working closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly 

Requirements

• Relevant experience in a customer facing role: delivering excellent service, preferably from a technical or automotive environment 
• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
• Excellent communication skills: You are able to communicate, read, and write effectively in English and Romanian language and able to establish and maintain strong working relationships with both internal stakeholders and customers 
• Technical knowledge: You possess an understanding of automotive techniques related to repair and servicing of vehicles 
• Valid driving license: you must have and continue to maintain a valid driving license and safe driving record