Service Technical Trainer, Seoul
Description
Tesla Service Trainer builds and delivers a local skill-development system for Tesla Service employees, aligned to Tesla standards and academic-partner requirements. Working closely with Service field leaders, the role continuously refines that system, validates employee skills, and reinforces the Tesla Service mindset so development is faster and more effective on the job.
Responsibilities
- Serve as a functioning member of the APAC L&D team
- Develop local learning system to ensure the requirements of both Tesla and academic partners are met for all service employees. Work with service leaders on continuous refinement.
- Develop and deliver technical learning solutions that equip service employees to perform roles safety and to Tesla standards
- Provide service-specific training to Tesla service staff on electric vehicles equipped with complex automotive/electromechanical systems
- Teach and facilitate participant learning of all instructor led curriculum with an eye for continuous process improvement
- Develop new technical training curriculum in close consultation with all technical relevant teams
- Collaborate with service field leaders to provide ongoing coaching and support to new and existing service field team members to ensure the Tesla Service mindset is modeled and defectively applied across the program
- Collaborate with service field leaders to validate the skills and expertise of service employees
- Maintain expert knowledge of problem solving and customer experience as applied within Tesla service environment
- Manage the operations of local L&D team, including, but not limited to training vehicle maintenance, tool and equipment maintenance, scheduling, communications, safety, etc
Requirements
- Equipped with strong automotive technology and hands-on technical experience, plus evidence of exceptional ability
- Strong automotive system repair experience and knowledge
- Ability to read and interpret mechanical drawings and electrical schematics
- Demonstrated ability to lead complex problem-solving activities and initiatives
- Demonstrated ability to both teach and coach as a means to facilitate others’ learning
- Strong facilitation and interpersonal communication skills are required
- Ability to be proactive, flexible, confident, professional, self-motivated, and self-directed in a fast-paced environment
- Highly skilled with common workplace and database software (Power Point, Excel, Word, Outlook)
- Must have a valid driver’s license
Compensation and Benefits
Benefits
복지제도:
Tesla Korea는 모든 직원의 건강하고 행복한 직장 생활을 위해 경쟁력 있는 보상 패키지와 더불어 직원에게 다음과 같은 복리후생을 제공합니다.
WELLNESS
- 매해 종합건강검진 제공 및 건강검진휴가 부여
- 독감 예방 백신 접종
- 단체보험: 직원 본인관 배우자 및 자녀 대상
- 전문 상담 프로그램(EAP): 본인 및 가족 포함
- 경조 휴가, 비용 및 용품 지원
- 유급 병가
- 가족 돌봄 휴가
- 육아휴직
- 퇴직연금
- 4대보험 : 국민연금, 건강보험, 고용보험, 산재보험
GROWTH
- 선택적 복리후생
- 장기 근속 포상: Tesla의 특별 선물과 함께 유급 휴가 제공
- 직원 추천 포상금
ENGAGEMENT
- eShop 직원 할인
- 입사 축하 선물
- Tesla 유니폼(일부 특정 직무에만 해당)
Tesla의 정책에 따라 게재된 내용은 사전 통지 없이 변경/철회될 수 있으며 일부 자격 기준이 적용될 수 있습니다.
Tesla Korea provides the following benefits for employees in addition to a competitive compensation package, to foster a healthy and happy work life for all our employees.
WELLNESS
- Annual Medical Check-up with one-day medical examination leave
- Flu Vaccination
- Group Insurance: Including Spouse and Children
- Employee Assistance Program: Counselling program including families
- Congratulations & Condolences leave and allowance
- Paid Sick Leave
- Family Care Leave
- Parental leave
- Defined Contribution Pension Plan
- Social Insurance: NP(National Pension)국민연금, HI(Health insurance)건강보험, EI (Employment insurance)고용보험, OHSI(Occupational health and safety insurance)산재보험
GROWTH
- Flexible Benefits Plan
- Long Service Recognition: Paid leave with special gifts from Tesla
- Employee Referrals
ENGAGEMENT
- eShop Employee Discounts
- Welcome Gift
- Tesla Uniforms (only for certain positions
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s direction with no prior notice.