Service & Product Owner (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Are you ready to be part of the change? Come join us!  ⭐

At Siemens, we're not just building technology; we're building a better future. Our Global Business Services (GBS) organization is at the heart of our operations, driving efficiency and innovation across the globe. We believe in the power of continuous improvement to transform our processes, delight our customers, and empower our people. That's where you come in!

As a Service & Product Owner, you sit at the crucial intersection of platform product lifecycle management and operational service delivery. In this dual-impact role, you act as the anchor for our enterprise platform ecosystem—owning product strategy, roadmap execution, and backlog prioritization while simultaneously championing service excellence, standardization, and robust governance frameworks across our global GBS hubs. If you are a strategic thinker who thrives on establishing operational control and scaling platform value, this is your stage.

What you’ll do:

• Governance Framework Design & Enforcement: Design, establish, and continuously evolve the end-to-end governance framework for our platform portfolio. Set clear configuration principles, architectural guardrails, and change-control processes to prevent tool sprawl and technical debt.

• Product Lifecycle & Roadmap Management: Own the end-to-end product lifecycle from feature definition and backlog prioritization to roadmap evolution and continuous value delivery.

• Service Delivery & Hub Orchestration: Oversee service delivery performance, fostering operational synergy, cross-hub standardization, and best-practice sharing across global GBS Service Units.

• SLA & Performance Governance: Establish and monitor Service Level Agreements (SLAs), operational contracts, and data-driven performance metrics to guarantee reliable, high-quality operations.

• Cross-Functional Steering: Lead governance forums and steering committees, aligning Business Line Process Owners, regional delivery hubs, and technical development teams around shared value delivery.

What you’ll bring:

We’re looking for someone with a blend of technical product expertise, operational leadership, and governance experience.

• 5+ years of professional experience combining IT service management (Delivery/Service Ownership) and product management, ideally within a fast-paced GBS or global shared services environment.

• Demonstrated expertise in governance frameworks: Proven track record of designing, implementing, and enforcing platform governance models, release controls, and compliance standards in large-scale enterprises.

• A customer-centric product mindset with strong experience in backlog management, user story prioritization, and translating complex business demands into scalable platform features.

• Deep operational fluency in managing multi-hub delivery models, SLAs, and performance reporting frameworks.

• Strong data-driven instincts—relying on operational telemetry, usage analytics, and KPIs to guide decision-making rather than guesswork.

• Exceptional stakeholder orchestration and communication skills, effortlessly bridging regional hubs, process owners, and tech teams.

• Bachelor’s degree in Business Administration, Information Systems, or a related field (ITIL, Agile/Product, or Governance certifications are a strong plus!).

What We Offer:

Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.

Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.

Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.

Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.

Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!