Service Preparation Specialist - Poznań

Description

As a Service Preparation Specialist, you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Specialist provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
• Benefits and benefits: You can expect a competitive salary and benefits package that, in addition to Tesla shares or a CashAward
• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy
• You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You will be part of a larger service team who works closely and flexibly on all tasks. You are expected to be a Team player and display Tesla mentality to achieve service targets.

Responsibilities

• Support: You will be responsible for preparation or triage all repair requests as per our standardized process.
• Customer service: You will directly engage with customers to gain and document a comprehensive understanding of their concerns.
• Solution oriented: You will set clear customer expectations prior to their appointment to deliver an exceptional customer experience.
• Product knowledge: You will develop an excellent understanding of all Tesla vehicle products.
• Collaboration: You will collaborate with other service teams to provide a great customer experience through the service journey. 

Requirements

• Self discipline: You are able to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
• Communications skills: You bring excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Digitally savvy: you are able to  adapt quickly to new technology and systems
• Language skills: You are able to communicate, read, and write effectively in Polish. English not required but preferred 
• Technical knowledge: Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement