Service Preparation Specialist (m/f/d) - Zurich-Winterthur
Description
Do you want to help build a world of amazing abundance?
At Tesla that is our Mission.
As a Service Preparation Specialist, you are a key contributor to our Virtual Service Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.
Service Preparation Specialists provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.
We offer:
- Benefits & Additional Perks
- Above-average salary
- 13th month salary
- 25 days of vacation
- Choice between Tesla shares or a cash bonus
- Employee Stock Purchase Plan (opportunity to purchase Tesla shares at a discounted price)
- Permanent employment contract
- Business travel insurance
- Additional insurance options
- Access to Tesla's Employee Assistance Program
- Bonuses for successful employee referrals
Discounts & Recognition
- Tesla and work clothing (incl. laptop for work)
- Upgrade option to "Full Self-Driving Potential"
Learning & Development
- Online learning platform
- Internal training programs
- Regular feedback meetings and performance reviews
Responsibilities
- Prepare or triage all repair requests as per our standardized process
- Directly engage with customers to gain and document a comprehensive understanding of their concerns
- Set clear customer expectations prior to their appointment to deliver an exceptional customer experience
- Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
- Develop an excellent understanding of all Tesla vehicle products
- Perform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns
- Collaborate with other service teams to provide a great customer experience through the service journey
Requirements
- Willingness to learn new and innovative technologies to further develop in role
- Excellent multitasking, organizational, and problem-solving skills
- Strong communication skills and ability to build relationships with stakeholders and customers
- Digitally savvy and adaptable to new technology
- Team-oriented with a focus on achieving shared goals
- Proficient in German and English, written and spoken - Italian and French is a plus
- Valid driving license, ability to work shifts, and eligible to work in Switzerland
Please sumbit your application in English if you are interested in the position.