Service Manager

About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Lexmark a Subsidiary of Xerox Corporation

Overview:
Xerox is seeking a Services Customer Operations Sales Manager to oversee the operations and delivery of a managed services contract. This role is responsible for ensuring contracted services meet or exceed established SLAs and KPIs while managing customer P&L, continuous improvement initiatives, and customer governance. You will build strong client relationships and collaborate with operational teams and subcontractors to support customer satisfaction.

Why Join This Team:

• Opportunity to manage key customer relationships and contribute directly to service delivery and customer satisfaction.
• Collaborate with operational teams, subcontractors, and customers across multiple levels.
• Drive continuous improvement opportunities within managed services operations.
• Develop experience across customer governance, financial management, and service delivery.
• Benefits and additional role specific perks to be confirmed.
  

• Manage contracted service delivery to ensure established SLAs and KPIs are met or exceeded.
• Manage customer P&L, contract amendments, continuous improvement initiatives, and customer governance.
• Ensure operational teams and subcontractors have a clear understanding of client requirements.
• Build and maintain strong client relationships while providing day to day advice, issue resolution, and operational support.
• Oversee activities including hardware orders, device change management, inventory and consumables management, client training needs, escalations, and vendor management.

What You Need to Succeed:
• 3 to 5 years of experience in technology services, ideally in a similar role.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

• Excellent communication skills and the ability to build and maintain effective relationships with customers.

• Demonstrated ability to manage teams, collaborate effectively, and perform successfully in a dynamic environment with competing priorities.

• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
• English proficiency sufficient to exchange ideas effectively is preferred.
  
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