Service Line Head for Strategic Services (Electrification & Automation Customer Service)
The Challenge
This senior leadership role owns the global Strategic Services line within Electrification & Automation Customer Service. Its purpose is to convert Siemens’ OEM expertise, installed-base knowledge and service capabilities into long-term customer partnerships through service agreements, operations and maintenance contracts, and recurring-revenue models.
The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and drives results through influence, commercial judgment and disciplined execution
How You'll Make an Impact
Strategic Vision & Ownership
- Own the global Strategic Services business, defining strategy, targets and portfolio direction across long-term service agreements, operations and maintenance contracts, and recurring-revenue models.
- Increase installed-base penetration, post-warranty retention, contract attachment and renewals by building scalable, performance-oriented lifecycle services.
- Translate customer and market priorities into growth initiatives, portfolio roadmaps and differentiated value based on Siemens’ OEM and lifecycle expertise.
Business & Financial Leadership
- Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
- Allocate resources to high-return opportunities and scale commercially sustainable long-term service models across countries and customer segments.
- Apply sound commercial judgment to major offers, customer commitments and risks while protecting customer value, delivery performance and margins.
Global Leadership & Collaboration
- Lead through influence across a global matrix, aligning regional Customer Service leaders, Business Units, Operations and functional partners behind common priorities.
- Develop, coach and mentor Customer Service leaders across regions, strengthening the global leadership community and organizational maturity.
- Act as a trusted partner to the Service Head and Business Unit Leadership, advancing decisions and translating strategic direction into execution.
Operational Excellence & Governance
- Shape scalable delivery and resource models that improve service quality, responsiveness, technical performance and operational reliability.
- Drive service-line governance and performance management with Operations and other key functions, including disciplined offer and investment decisions.
- Ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.
Customer & Market Focus
- Build long-term customer partnerships that improve equipment availability, operational resilience, maintenance predictability and lifecycle performance.
- Enable countries with standardized contracts, service-level models, pricing frameworks and capabilities required to grow and execute the business.
- Use market intelligence, customer insights and installed-base knowledge to identify growth opportunities and strengthen Siemens’ position as a trusted lifecycle partner.
What You Bring
- Extensive senior leadership experience in service, operations, business development or portfolio leadership within a technology-driven industry.
- Proven record of building and growing businesses with significant P&L responsibility and strong commercial decision-making.
- Demonstrated ability to lead through influence in international matrix organizations and align stakeholders beyond formal authority.
- Experience developing leaders, building high-performing teams and increasing organizational maturity across regions.
- Relevant understanding of lifecycle services, energy, electrification, automation or comparable industrial environments, combined with strong learning agility.
- Executive-level communication, customer orientation and credibility with senior internal and external stakeholders.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose, adding real value for customers. Learn more about Siemens [1] here.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $265,000 - $315,000 annually with a target incentive of 35% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
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Pay Transparency
Siemens follows Pay Transparency laws.
Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
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