Service Line Head for Data Driven Services (Electrification & Automation Customer Service)
The Challenge
This senior leadership role owns the global Data Driven Services line within Electrification & Automation Customer Service, covering Electrification X, data-driven and managed digital services, automation and protection-related services, industrial IoT, and cybersecurity services within the approved portfolio.
The role turns operational data and digital capabilities into measurable customer outcomes and scales focused use cases into repeatable global businesses. Reporting to the Electrification & Automation Customer Service Head, the Head carries end-to-end strategic and commercial accountability and leads through a global matrix.
How You'll Make an Impact
Strategic Vision & Ownership
- Own the global Data Driven Services business, defining strategy, targets and portfolio direction across digital, managed, automation, protection, industrial IoT and cybersecurity services.
- Incubate focused digital use cases and scale successful offerings into repeatable, commercially significant global businesses.
- Translate customer, operational and market needs into adoption priorities, recurring-service growth and innovation roadmaps.
Business & Financial Leadership
- Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and recurring-service performance.
- Build and scale subscription, service-attachment and managed-service models that improve adoption, retention and profitable growth.
- Apply disciplined portfolio and commercial governance to customer commitments, investments, service performance, risks and margins.
Global Leadership & Collaboration
- Lead through influence across a global matrix, aligning regions, digital portfolio management, R&D, Operations, Cybersecurity, sales and customer-facing functions.
- Develop, coach and mentor Customer Service leaders while strengthening digital capabilities and organizational maturity across regions.
- Act as a trusted partner to the Service Head and Business Unit Leadership and mobilize internal and partner ecosystems to scale the business.
Operational Excellence & Governance
- Establish scalable digital-service delivery models with clear service ownership, system boundaries, service levels, access models and escalation paths.
- Improve system availability, resilience and recovery through monitoring, remote diagnostics, automation, protection-system services and effective use of operational data.
- Govern remote connectivity, cybersecurity and data handling and ensure compliance with applicable safety, data protection, export-control and regulatory requirements, including NIS2 and IEC 62443 where relevant.
Customer & Market Focus
- Help customers improve system visibility, decision-making, operational performance and lifecycle management through measurable digital-service outcomes.
- Support customers in managing the convergence of operational technology, information technology and cybersecurity requirements.
- Enable countries with clear digital sales plays, service definitions, commercial models, architecture boundaries and capabilities required for execution.
What You Bring
- Extensive senior leadership experience in digital or managed services, industrial IoT, automation, protection systems, OT cybersecurity or a comparable technology-driven service environment.
- Proven record of building and scaling digital businesses with significant P&L responsibility and recurring-revenue or managed-service models.
- Ability to engage credibly with IT, AI, data, automation, protection and cybersecurity experts without being the deepest specialist in every discipline.
- Entrepreneurial track record of starting with focused use cases, learning rapidly and scaling successful offerings across countries and customers.
- Strong experience leading through influence in international matrix organizations and developing leaders across regions.
- Executive-level communication, customer orientation and sound judgment in portfolio, investment, cybersecurity and commercial decisions.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose, adding real value for customers. Learn more about Siemens [1] here.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $265,000 - $315,000 annually with a target incentive of 35% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
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for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.