Service Delivery Specialist

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

• To structure a large volume of Work Order data and information, to assess and drive improvement execution.
• Highlight and track on key accounts utilization tracking.
• Analyse cost saving opportunities with reducing OSS Cal spending, identify vendors resourcing, outsourcing vendors TAT tracking, cost down Initiative to drive GM improvement, expense tracking and cost control.
• Quality and operations efficiency improvement support, to drive customer satisfaction.
• Assist program analysis (such as improvement initiatives, new process orientation & etc) & provide regular updates to managerial personnel.
• Record keeping spendings with key suppliers/vendors & provide analysis. Tracking for outsource jobs
• Engage on outsourcing deals/orders and maintaining database for capability, pricing & delivery fulfilment details
• Conduct customers' call backs on KCX invitation, compile KCX samples & conduct analysis
• Others admin related support

• Diploma in Administration or Secretarial Management
• Relevant years of experience in service support and knowing the requirements
• Possess knowledge on requirements under ISO9001:2008 and/or ISO/IEC 17025:2005
• Literacy in services and quality documentation
• IT related knowledge in system database management
• Attention to details and time consciousness
• Ability to work independently and in team
• Demonstrate good communication skills
• English language proficiency, with advantage if Chinese language proficiency

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***