Service Delivery Manager I - Basking Ridge, NJ

Xerox•Apply•Published 1 days ago•First seen 1 days ago

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview Xerox is seeking a Service Delivery Management Professional I to support healthcare customers in the New Jersey area. This is a highly customer-facing, field-based role responsible for coordinating customer projects, assessments, implementations, inventory activities, and ongoing service delivery requirements. The role works closely with Xerox internal teams and customer stakeholders to help ensure contracted service levels, customer satisfaction, and business objectives are achieved. What you’ll do

Coordinate customer projects, assessments, installations, implementations, and ongoing service delivery activities
Support healthcare customers across the assigned New Jersey territory
Maintain strong customer relationships and help ensure service commitments are delivered within cost targets
Partner with internal Xerox teams and customer stakeholders to drive successful delivery outcomes
Support ongoing inventory and operational requirements tied to service delivery

What you need to succeed

Strong project management experience and skills
Excellent organizational skills
Strong customer-facing and customer service experience
Strong communication and stakeholder management skills
Ability to manage multiple projects and priorities at once
Proficiency in Excel, Outlook, and PowerPoint
IT knowledge is helpful, but not required

Work Arrangement This position should be posted as Onsite / In-Office. The selected candidate should reside near Basking Ridge, New Jersey or surrounding areas. There is no dedicated office location, and the role supports customer sites within the assigned territory.

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