Service Concierge 售後服務接待 (台南)
Description
Customer facing / front of house
Responsibilities
Responsibilities- Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
- Manage the vendor performance and cost control with the effective tools and skills.
- Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
- Order the supplies and facility maintenance. Well manage the cleaning vendor.
- Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
- Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
- Make sure the environment of reception is tidy and all facility/displayed food are in place.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
- 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
- 運用有效的工具和技能管理供應商狀況以及成本控制
- 訂購耗材以及維修設備，有效管理清潔廠商
- 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
- 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
- 適時支援服務顧問以確保客戶擁有最佳的服務體驗
- 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
- 有效地安排及處理多項事務，並在特定時間內完成工作
- 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
Requirements
Responsibilities - Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
- Manage the vendor performance and cost control with the effective tools and skills.
- Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
- Order the supplies and facility maintenance. Well manage the cleaning vendor.
- Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
- Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
- Make sure the environment of reception is tidy and all facility/displayed food are in place.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
- 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
- 運用有效的工具和技能管理供應商狀況以及成本控制
- 訂購耗材以及維修設備，有效管理清潔廠商
- 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
- 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
- 適時支援服務顧問以確保客戶擁有最佳的服務體驗
- 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
- 有效地安排及處理多項事務，並在特定時間內完成工作
- 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度