Service Advisor, Sofia
Description
Please complete your application with an English CV
Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
Responsibilities
You will
- Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage escalation and difficult conversations, liaise with relevant internal teams and solve problems.
- Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers.
- Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team.
- Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience
Requirements
You are
- Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and you are able to improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver.
- A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail.
- Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a basic background in cars and technology, and to be eager to continuously develop your knowledge on service operations and vehicle systems.
- An excellent communicator: You communicate clearly and respectfully in English and Bulgarian, act as a Tesla ambassador through digital channels, phone and face-to-face.
- Flexible team player: You like collaborating closely with different kinds of people and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team.
- Safe to drive: We require you to hold a full valid driver’s license in Bulgaria.
- Eligible: have the right to live and work in Bulgaria