Service Advisor- 售後服務顧問 (桃園)
Description
Responsibilities:
- To address any customer concern with the highest level of response and attention.
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
- Accurately record issues and data into Management System.
- Conduct Transactions with system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
Responsibilities
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
Responsibilities
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
Requirements
工作內容:
- 招待親臨保養廠的顧客並提供解決方案
- 協助汽車出險理賠相關事宜承辦
- 協助保險理賠車身估價
- 跟進保修車輛開單、進度掌控、品質監控
- 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- 與顧客聯繫並安排車輛交還時間
- 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company
福利
除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險
- 全球員工協助方案 (EAP) 和協助資源
- 員工購車計劃
- 職工福利委員會
- Eshop精品員工優惠
- 特殊場合的慶祝禮物
- 員工推薦計劃
本公司保留更改福利項目的權利。