Senior Technical Program Manager
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program ManagerOverview- The Decision Management program enables intelligent decision-based products through streaming analytics with the ability to govern decisions and manage outcomes with business agility.
- This program leverages business rules and AI engines, streaming big data platforms, in-memory data grids, APIs, cloud-native services, and modern user interfaces to deliver real-time decisions at global scale.
- This role is responsible for driving large-scale cross-functional programs, aligning engineering, product, data science, and business stakeholders, and ensuring successful delivery of strategic initiatives.
- The Technical Program Manager will provide leadership across multiple teams, help define execution strategy, identify and mitigate risks, and drive operational excellence across the program lifecycle.
- Are you passionate about driving complex technical programs from conception to delivery?
- Do you enjoy collaborating with engineering, product, architecture, operations, and business stakeholders to achieve strategic outcomes?
- Are you excited about working on large-scale, mission-critical systems that process millions of transactions in real time?
- Do you want to play a key role in helping prevent fraud and enable intelligent decisioning across Mastercard products worldwide?
- Lead end-to-end execution of strategic technical programs across multiple engineering teams.
- Define program scope, objectives, milestones, dependencies, and success metrics.
- Collaborate closely with Product Management, Engineering Managers, Architects, Data Scientists, and Business stakeholders to deliver business outcomes.
- Drive planning, execution, risk management, dependency tracking, and stakeholder communication.
- Establish and maintain program governance, reporting, and executive-level status updates.
- Facilitate technical discussions and support architectural decision-making across teams.
- Identify program risks early and drive mitigation plans to ensure successful delivery.
- Coordinate platform modernization, cloud migration, AI/ML enablement, and operational excellence initiatives.
- Lead Agile planning activities, including roadmap reviews, PI planning, sprint tracking, and release coordination.
- Monitor program health, delivery metrics, capacity planning, and resource utilization.
- Ensure alignment with security, compliance, reliability, and quality standards.
- Foster collaboration and drive continuous improvement across engineering and product organizations.
- Support incident management, postmortem reviews, and execution of corrective actions when required.
- Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
- Experience managing large-scale distributed systems, cloud-native platforms, enterprise applications, and modern engineering architectures.
- Proven ability to lead cross-functional programs involving multiple teams and stakeholders.
- Strong experience in program planning, roadmap management, dependency management, and risk mitigation.
- Experience working with Agile frameworks such as Scrum, SAFe, or Kanban.
- Strong understanding of DevOps practices, CI/CD pipelines, release management, and platform operations.
- Experience with cloud technologies
- Experience tracking and reporting program metrics, KPIs, and operational health indicators.
- Strong communication and stakeholder management skills, including executive-level presentations.
- Experience managing technical dependencies across engineering, product, infrastructure, and operations teams.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to influence without authority and drive alignment across diverse teams.
- Strong organizational skills with the ability to manage multiple concurrent initiatives.
- Experience using project and program management tools such as Jira, Confluence, Azure DevOps, or equivalent.
- Experience delivering AI/ML, data platform, or advanced analytics programs.
- Knowledge of business rules technologies such as IBM ODM/ILOG.
- Experience with distributed data platforms, event-driven architectures, and in-memory data grids (GemFire, Redis, etc.).
- Knowledge of observability and monitoring platforms such as Splunk, Dynatrace, Grafana, or Prometheus.
- Experience managing cloud migration, platform modernization, or large-scale transformation initiatives.
- Understanding of cybersecurity, secure software development practices, and regulatory compliance requirements.
- PMP, PgMP, PMI-ACP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certification preferred.
- Experience working with globally distributed teams across multiple time zones.
- Successful delivery of strategic programs on time and within scope.
- Effective management of cross-team dependencies and risks.
- Improved engineering productivity, predictability, and operational excellence.
- High stakeholder satisfaction and alignment across business and technology organizations.
- Measurable impact on platform scalability, reliability, modernization, and business outcomes.
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.