Senior Risk Manager, Central Monitoring, LATAM, Security Operations Group | Worldwide Operations Security
You will own the end-to-end security monitoring operations for Latin America, building and scaling the region's centralized detection and response capabilities across two countries. This role is responsible for the Logistics Monitoring Center (LMC) program protecting middle-mile cargo shipments across Brazil, the remote monitoring operations supporting fulfillment and delivery station security, and the operations center in Mexico that you will stand up and manage remotely from your base in São Paulo.
You are the single-threaded owner for how centralized monitoring operates in this region. You will be physically based in Brazil, managing a local analyst team conducting real-time cargo monitoring and intervention, while simultaneously overseeing a second operations center in Mexico staffed by yellow badge analysts. This requires the ability to build operational consistency across geographies, manage teams you do not see daily, and establish the communication cadences, performance standards, and escalation protocols that make remote oversight effective.
You will build operational playbooks for new use cases, establish vendor relationships and performance standards, and drive measurable outcomes in theft prevention and recovery. This region handles thousands of monitored loads per week and operates in one of the highest-risk cargo transport environments globally.
Key job responsibilities
● Own all centralized monitoring operations in Latin America, including real-time cargo monitoring, alarm response, remote video verification, and investigation support for fulfillment and delivery station networks across Brazil and Mexico
● Manage the Logistics Monitoring Center (LMC) program delivering 24/7 over-the-road cargo protection, including sensor monitoring, route deviation response, geofence alerting, and theft intervention coordination
● Stand up and remotely manage the Mexico operations center, including hiring, onboarding, shift scheduling, and ongoing performance management of a yellow badge analyst team operating in a different country and time zone
● Build and manage the yellow badge analyst workforce across both locations, including hiring, shift scheduling, performance management, and training programs tailored to regional threat patterns
● Establish communication cadences, reporting structures, and escalation protocols that enable effective remote oversight of the Mexico center from São Paulo, maintaining operational consistency without daily physical presence
● Establish and maintain vendor relationships for 3P monitoring operators, including contract negotiation, SLA definition, quality assurance, and cost optimization
● Drive compliance with international cargo security standards (TAPA TSR-1) across the monitored fleet and coordinate with transport partners on security device deployment
● Own the operational metrics portfolio for LATAM operations, including theft prevention and recovery rates, intervention response times, load monitoring coverage, and analyst productivity across both centers
● Partner with Field S&LP, Global Solutions, and transport operations teams to align monitoring coverage with evolving risk profiles and business priorities
● Develop and refine intervention protocols for high-risk scenarios including trailer-over-trailer theft, driver hijacking response, and overnight pilferage prevention
● Produce monthly operational reports and contribute to Quarterly Business Reviews demonstrating the region's security outcomes and cost avoidance impact
A day in the life
Your morning starts with reviewing overnight intervention results from both the Brazil LMC team and the Mexico operations center: loads flagged for route deviation, unauthorized stops, geofence breaches, and any active theft responses from the previous shifts. You check the daily metrics dashboard for intervention SLA compliance and recovery rates across both locations. You connect with your Mexico shift lead to review their overnight performance, address any open escalations, and confirm staffing for the upcoming rotation.
Mid-morning, you connect with your Field S&LP counterpart to align on emerging risk corridors and adjust monitoring coverage. You spend time with your Brazil analyst team reviewing alert quality and tuning geofence parameters based on new route data. In the afternoon, you might be working with your GPS platform vendor on system enhancements, conducting a virtual training session with the Mexico team on updated response protocols, or running a quarterly performance review with your 3P operator. You end the day ensuring shift handoff documentation is clean across both centers and the overnight teams have visibility into any escalated loads requiring continued monitoring.
About the team
CeMoS (Central Monitoring Station) is Amazon's global centralized security monitoring network, operating 24/7 control rooms across multiple locations worldwide. The program converts technology investments into real-time security outcomes through alert-driven detection and coordinated response. CeMoS sits within the Security Operations Group (SOG) under Worldwide Operations Security (WWOS). SOG is the operational execution layer for Amazon's physical security strategy, owning centralized monitoring, incident response, and law enforcement coordination across all programs. The LATAM operation is centered in São Paulo, Brazil, where the Logistics Monitoring Center protects middle-mile cargo shipments across one of the world's most challenging transport security environments, with a second operations center in Mexico extending coverage across the region.
You are the single-threaded owner for how centralized monitoring operates in this region. You will be physically based in Brazil, managing a local analyst team conducting real-time cargo monitoring and intervention, while simultaneously overseeing a second operations center in Mexico staffed by yellow badge analysts. This requires the ability to build operational consistency across geographies, manage teams you do not see daily, and establish the communication cadences, performance standards, and escalation protocols that make remote oversight effective.
You will build operational playbooks for new use cases, establish vendor relationships and performance standards, and drive measurable outcomes in theft prevention and recovery. This region handles thousands of monitored loads per week and operates in one of the highest-risk cargo transport environments globally.
Key job responsibilities
● Own all centralized monitoring operations in Latin America, including real-time cargo monitoring, alarm response, remote video verification, and investigation support for fulfillment and delivery station networks across Brazil and Mexico
● Manage the Logistics Monitoring Center (LMC) program delivering 24/7 over-the-road cargo protection, including sensor monitoring, route deviation response, geofence alerting, and theft intervention coordination
● Stand up and remotely manage the Mexico operations center, including hiring, onboarding, shift scheduling, and ongoing performance management of a yellow badge analyst team operating in a different country and time zone
● Build and manage the yellow badge analyst workforce across both locations, including hiring, shift scheduling, performance management, and training programs tailored to regional threat patterns
● Establish communication cadences, reporting structures, and escalation protocols that enable effective remote oversight of the Mexico center from São Paulo, maintaining operational consistency without daily physical presence
● Establish and maintain vendor relationships for 3P monitoring operators, including contract negotiation, SLA definition, quality assurance, and cost optimization
● Drive compliance with international cargo security standards (TAPA TSR-1) across the monitored fleet and coordinate with transport partners on security device deployment
● Own the operational metrics portfolio for LATAM operations, including theft prevention and recovery rates, intervention response times, load monitoring coverage, and analyst productivity across both centers
● Partner with Field S&LP, Global Solutions, and transport operations teams to align monitoring coverage with evolving risk profiles and business priorities
● Develop and refine intervention protocols for high-risk scenarios including trailer-over-trailer theft, driver hijacking response, and overnight pilferage prevention
● Produce monthly operational reports and contribute to Quarterly Business Reviews demonstrating the region's security outcomes and cost avoidance impact
A day in the life
Your morning starts with reviewing overnight intervention results from both the Brazil LMC team and the Mexico operations center: loads flagged for route deviation, unauthorized stops, geofence breaches, and any active theft responses from the previous shifts. You check the daily metrics dashboard for intervention SLA compliance and recovery rates across both locations. You connect with your Mexico shift lead to review their overnight performance, address any open escalations, and confirm staffing for the upcoming rotation.
Mid-morning, you connect with your Field S&LP counterpart to align on emerging risk corridors and adjust monitoring coverage. You spend time with your Brazil analyst team reviewing alert quality and tuning geofence parameters based on new route data. In the afternoon, you might be working with your GPS platform vendor on system enhancements, conducting a virtual training session with the Mexico team on updated response protocols, or running a quarterly performance review with your 3P operator. You end the day ensuring shift handoff documentation is clean across both centers and the overnight teams have visibility into any escalated loads requiring continued monitoring.
About the team
CeMoS (Central Monitoring Station) is Amazon's global centralized security monitoring network, operating 24/7 control rooms across multiple locations worldwide. The program converts technology investments into real-time security outcomes through alert-driven detection and coordinated response. CeMoS sits within the Security Operations Group (SOG) under Worldwide Operations Security (WWOS). SOG is the operational execution layer for Amazon's physical security strategy, owning centralized monitoring, incident response, and law enforcement coordination across all programs. The LATAM operation is centered in São Paulo, Brazil, where the Logistics Monitoring Center protects middle-mile cargo shipments across one of the world's most challenging transport security environments, with a second operations center in Mexico extending coverage across the region.
Basic Qualifications
- Bachelor's degree or equivalent
- Experience in a 24x7 operational services or support environment
- Experience working with and managing third party vendors, or experience in planning, scheduling and auditing maintenance activities
- Experience in an operational role, or experience working with data analytics and using these metrics to identify problems
- Experience in Space Vehicle/Satellite Operations, Space Communications or related industry
- Speak, write, and read fluently in English
Preferred Qualifications
- Speak, write, and read fluently in Spanish
- Network or Security certification
- Experience in security and loss prevention
- Experience in business development, partnership management, or sourcing new business
- Experience in Law Enforcement Response Law
- Experience in risk assessment and enabling organizations to make security decisions