Senior Research Lead

Summary

The people who work at Apple don't just build products; they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people, their backgrounds, and their ideas that inspires the innovation running through everything we do, from amazing technologies to industry-leading services and exceptional customer experiences, strengthening our dedication to leaving the world better than we found it. A job at Apple is unlike any other you've had: you will be challenged, you will be inspired, and you'll be proud. We invite you to be part of this journey.

Description

The Services Consumer Insights team is looking for a Senior Research Lead who will be responsible for managing quantitative and qualitative research studies for Apple Services. You will own studies end-to-end and partner closely with cross-functional teams to answer key strategic questions through rigorous, well-designed research. You will be a strategic thinker, influential communicator, and hands-on operator capable of translating business objectives into clearly defined research plans and delivering clear, actionable insights and recommendations that inform business decisions. An open mind, intellectual curiosity, analytical mindset, and eagerness to problem-solve are essential. Your role will be critical as Apple continues to pursue its ambitious growth objectives for Services. This role reports to the Head of Strategy, Planning and Consumer Insights, and is based in Los Angeles.

Responsibilities

• Collaborate with marketing, product, and business teams as well as research suppliers to translate business objectives into clearly defined research plans, ensuring stakeholder input and feedback are incorporated throughout the research process.
• Manage the full research lifecycle, including methodology, recruitment and sampling, questionnaire and discussion guide development, fieldwork, data processing, analysis, reporting, and presentation.
• Translate quantitative and qualitative data into clear, actionable insights and recommendations that inform business decisions for stakeholders and leadership.
• Manage multiple studies and timelines simultaneously, meeting internal and external deadlines.

Minimum Qualifications

• 7+ years of hands-on primary quantitative and qualitative research experience, with a minimum of 3 years in a related industry (e.g., technology, entertainment, fin-tech).
• Ability to tell a story with both quantitative and qualitative inputs, including data tables, video, and first- and third-party data.
• Strong analytical skills with an understanding of when and how to apply advanced analytics.
• Exceptional written and verbal communication skills.
• Strong project management skills and attention to detail, with the ability to manage multiple projects at various stages in the research process and adhere to timelines.
• Proficient in Apple Suite and Office.

Preferred Qualifications

• BA or advanced degree in market/consumer research, marketing, or business; relevant work experience can substitute for a degree in the special areas listed.
• Client-side and research agency experience.
• Proficiency using SPSS/SAS.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,600 and $215,000, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant