Senior Quality Engineer

Key Responsibilities

Test Design and Strategy:

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Designs
comprehensive test plans that align with quality goals of the function and
product vision.

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Chooses
strategies based on behavior to inform architecture and tooling initiatives.

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Evaluates
coverage to account for technical unknowns and scalability across systems
within own functional test area.

Test Execution:

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Manages
test environments and ensures adequate data for testing.

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Executes
validation tasks for critical service areas by following test plans,
identifying defects, and escalating risks to support prioritization and service
quality.

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Follows
documentation for failures across components, working with others to implement
corrections where needed.

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Performs
risk-based regression to balance speed, risk, and automation coverage across
products or services.

Defect Tracking and
Management:

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Reproduces,
diagnoses, and collaborates on customer-reported issues, ensuring timely
resolution.

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Investigates
and escalates defects across features.

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Owns
reporting on test progress/defects, working with engineering to address root
causes.

-      
Contributes
to post-incident (post-mortem) reviews by gathering relevant data, documenting
observations, and assisting in the identification of root causes; supports the
drafting of findings and preventative actions for leadership review.

-      
Leads
triage for components on root cause analysis to uncover recurring quality
issues and drive improvements.

Collaboration and
Communication:

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Assists
with cross-functional quality initiatives by tracking test coverage against
feature delivery, surfacing test concerns, and supporting coordination with
partner teams on test activities.

-      
Works
with cross-functional development team members to align on areas for testing.

-      
Influences
the design and prioritizes testing and tooling.

-      
Develops
and enhances test management and automation tools to improve automation and
test processes.

Continuous Improvement:

-      
Follows
and applies established processes to improve consistency and reduce friction in
engineering workflows within a defined feature or task area.

Automation:

-      
Participates
in quality improvement efforts by sharing observations and documenting test
execution gaps within the team.

-      
Implements
automation scripts by following established patterns to support test coverage
within a component or feature.

-      
Identifies
and reports automation issues by executing tests and escalating failures or
gaps to senior team members.

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Executes
automated tests within Continuous Integration/Continuous Delivery (CI/CD) workflows
and raise issues related to test failures or integration breaks.

Risk Assessment:

-      
Identifies
quality risks early and collaborates to mitigate them.

-      
Applies
quality gate criteria on checklist at key software development checkpoints by
reviewing test results, static analysis outputs, and defect trends, soliciting
approval for completion.

-      
Reviews
test plans to ensure potential impact areas are accurately identified and
addressed by Scrum teams, coordinating across functions to confirm adequate
test coverage and risk mitigation.

Test Tooling:

-      
Develops
and enhances test management and automation tools that increase efficiency and
scalability.

Additional Responsibilities
(as needed):

Performance Testing:

-      
Tests
non-functional requirements, including single-user performance, scalability,
and responsiveness under dynamic workloads.

-      
Engages
performance to support load testing, tooling, and system tuning for high-risk
or complex scenarios.

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Incorporates
user experience considerations into performance assessments to ensure
acceptable response times and system usability.

Core Responsibilities

Planning & Execution:

-      
Independently
manages work, monitoring timelines and deliverables to ensure projects or
initiatives stay on track and meet requirements.

-      
Proactively
prioritizes work and adapts to resource or timeline shifts, suggesting
adjustments to maintain project efficiency.

Collaboration &
Partnership:

-      
Collaborates
across teams to align on expectations and achieve shared objectives.

-      
Builds
and maintains a comprehensive understanding of business, stakeholder, and/or
customer needs to build and support effective partnerships.

-      
Actively
listens to diverse perspectives and asks questions to ensure understanding of
others.

Problem Solving:

-      
Independently
identifies and addresses standard and non-standard issues in accordance with
standard practices, escalating more complex issues as appropriate.

-      
Analyzes
data and/or information from multiple sources to troubleshoot standard and
non-standard errors.

-      
Contributes
to knowledge sharing and best practices.

Continuous Learning:

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Embraces
continuous learning by actively seeking to build knowledge and new skills
and/or tools, and staying current with industry trends and best practices.

-      
Seeks
out and leverages feedback and training to improve skills.

-      
Contributes
to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

-      
Develops
ideas and recommends updates to increase the efficiency and effectiveness of
processes, protocols, and workflows within a team.

-      
Seeks
input from team members on alternative approaches and methods for improving
work.