Senior Program Manager, Supplier Business Operations - Cloud Supply Chain

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Cloud Supply Chain Global Operations (CSGO) powers Microsoft’s cloud by driving end-to-end supply chain strategy, planning, and operations across a global datacenter infrastructure. By connecting demand, supply, and delivery, CSGO ensures the right hardware is available at the right place and time to support scalable, reliable cloud growth. Through data-driven decision making, operational excellence, and passionate partner collaboration, CSGO delivers resilient, efficient, and trusted supply chain solutions worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. We are seeking a Senior Program Manager, Supplier Business Operations - Cloud Supply Chain. 

#CSCP #CSCPJobs

• Build and maintain trusted relationships with supplier executives to align leadership expectations and enhance collaboration.
• Develop and implement strategic governance structures such as executive business reviews and operational scorecards to improve supplier performance.
• Optimize supplier capacity and production readiness through data-driven planning and strategic investments.
• Ensure supplier accountability by establishing clearly defined goals, responsibilities, and escalation mechanisms.
• Lead the execution of supplier management initiatives, ensuring alignment with Microsoft's operational and business priorities.
• Evaluate and monitor supplier performance through accurate data-driven indicators, and institute precise corrective measures when required.
• Drive enhancements in factory onboarding, supplier management, and capacity expansion in collaboration with stakeholders.
• Lead decision-making for material allocation, production sequencing, and recovery plans for challenging supplier scenarios.
• Promote continuous improvement using lean process methodologies to enhance quality, efficiency, and operational capacity.
• Act as a primary escalation point for critical supplier risks and uncertainties impacting business continuity.

Minimum Qualifications

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 7+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, materials requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 5+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, materials requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience. 

Other Requirements

• • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's or Master's Degree in Supply Chain, Engineering, or a related field, with at least 10 years of supply chain operations experience.
• Demonstrated expertise in supplier management, particularly in a high-tech industry.
• Experience in integrating AI, automation, and analytics into operational workflows.
• Knowledge in supply chain operations such as capacity planning, sourcing, production control, and logistics.
• Proven leadership in managing supplier escalations, risks, and recovery strategies effectively.
• Analytical decision-making abilities and experience with cross-functional global teams.
• Experience in cloud hardware, hyperscale infrastructure, server, rack, semiconductor, electronics, or other complex global manufacturing environments.
• Experience managing multiple strategic suppliers and factory sites across regions and time zones.
• Experience leading new product introduction, product lifecycle transitions, factory qualification, and mass-production ramps.
• Knowledge of capacity planning, integrated business planning, production control, material readiness, quality systems, fulfillment, and logistics.
• Experience with supplier commercial strategy, sourcing, contracting, cost management, or business-award decisions.
• Demonstrated application of Lean, Six Sigma, process transformation, analytics, automation, or AI-enabled operations. 

Supply Planning IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.