Senior Product Manager, Incident Management in the Agentic Era

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

This is an opportunity to shape how Google manages incidents across our systems. As the Senior Product Manager for Incident Management, you will drive AI-native experiences that transform how Google coordinates, resolves, and learns from incidents. You will guide the shift to AI-first operational practices, dramatically improving the reliability of services used by billions daily.

You will own the evolution of Google’s primary incident management platform, used by tens of thousands of engineers. Your charter involves building intelligent flows through triage, mitigation, and post-incident learning, and delivering frictionless incident management via next-generation ChatOps.

In this role, you will apply AI to solve complex challenges and drive transformative change.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $278000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Define and advocate the product goal, strategy, and roadmap for Google’s primary incident management platform and next-generation ChatOps experiences.
• Drive user research, market analysis, and data analysis to understand incident coordination, mitigation flows, and learning workflows.
• Partner with Site Reliability Engineering, Software Engineering, Data Science, and UX teams to translate needs into well-defined product requirements.
• Drive product launches across incident management and ChatOps channels, developing go-to-market strategies and communication plans.
• Define, track, and analyze key product metrics reflecting customer value, such as coordination efficiency, workflow friction, and platform adoption.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in product management or related technical role.
• 3 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1).
• Experience utilizing AI productivity tools to streamline business or development workflows.

Preferred qualifications:

• Master's degree in a technology or business related field.
  
• 5 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.
  
• Experience defining and launching high-scale technical or enterprise platforms leveraging AI/ML and agentic workflows.
• Experience designing and delivering conversational AI, ChatOps, collaborative workflows, or real-time operational platforms.
• Experience with Incident Management lifecycles, large-scale distributed systems, cloud infrastructure, and Site Reliability Engineering (SRE) principles.