Senior Market Manager
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Market Manager
Introduction to the Team
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their partners.
From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
Make an Impact
As a Senior Market Manager, you will manage and develop a segment of the portfolio to deepen partner relationships and grow accounts through strategic planning. You will act as a trusted advisor, take ownership of partner challenges, and coordinate internal and external solutions that deliver strong business outcomes. You may also lead negotiations for smaller accounts and share best practices across teams and regions.
In this role, you will:
- Establish and foster trusted relationships with key decision-makers and influencers across partner accounts.
- Develop and manage dynamic local, regional, or chain-level account plans based on partner needs, industry trends, account value, and likelihood of success.
- Identify opportunities to strengthen and grow accounts, including cross-selling relevant products, services, and solutions.
- Lead partner discussions, progress reviews, fact-finding meetings, and feedback sessions to understand needs and demonstrate the value of Expedia Group’s offerings.
- Apply knowledge of the partner’s business, industry, market dynamics, competitors, financial drivers, and operational complexity to anticipate needs and influence decisions.
- Identify business issues and potential solutions, assess costs, benefits, risks, and financial implications, and build a clear rationale for recommended action.
- Explain standard contracts and terms, partner with legal resources on appropriate terms for simple contracts, and seek senior support when negotiating complex or short-term agreements.
- Replace simple or short-term contracts with complex, multi-year agreements where appropriate for the account or region.
- Travel to connect with partners face to face in assigned market (Bay Area)
- Align products, technology, and offerings to partner and market needs while maintaining a thorough working knowledge of Expedia Group’s portfolio and competitors’ strengths and weaknesses.
- Build productive relationships across the team, department, organization, and broader industry to support portfolio and organizational priorities.
- Represent Expedia Group at relevant industry events, support market or territory planning, and build the company’s profile in the assigned market where needed.
- Provide ongoing input to senior management on scalable solutions that improve process efficiency and partner outcomes.
Experience and Qualifications
- You have 5+ years of relevant experience with a bachelor’s degree, or 3+ years of relevant experience with a master’s degree.
- You have a bachelor’s or master’s degree, or equivalent related professional experience.
- You are proficient in English and, where applicable, the local language of the assigned market or markets.
- You are an impactful communicator who can present compelling rationales, influence stakeholders, handle objections, and move negotiations toward favorable outcomes.
- You apply effective sales techniques, including portfolio management, cross-selling, account planning, and strategic relationship development.
- You have experience negotiating with director- and C-suite-level stakeholders and managing operational complexity.
- You understand how to consider issues from another party’s perspective, identify common ground, and evaluate the costs and benefits of possible solutions.
- You understand the financial impact of decisions and how your role contributes to positive outcomes.
- You can build working knowledge of partner industries, market trends, economic challenges, competitive landscapes, products, technologies, and services.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.