Senior Manager, EMEA Service Delivery Lead (f/m/d) - EMEA based

Siemens•Apply•Published 9 days ago•First seen 1 days ago

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The EMEA Service Delivery Lead is a regional leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role is responsible for the end-to-end delivery of engineering support services across all EMEA sites, serving Siemens software engineers across Europe, Middle East, and Africa. The Senior Manager directly leads EMEA SD Managers and is accountable for service quality, regional consistency, and execution of global GES programmes within the EMEA region.

KEY RESPONSIBILITIES

Regional Leadership & Operations

Lead and develop a regional team of SD Managers responsible for engineering support across EMEA sites.
Own regional SLO/SLA performance; ensure targets are met, tracked, and reported consistently.
Drive operational consistency across EMEA sites aligned to global GES standards and Global Operations Excellence (GOE) defined processes.
Act as the primary escalation point for EMEA service issues, customer concerns, and critical incidents.
Ensure CMDB accuracy, asset management, and monitoring compliance across EMEA sites.

Programme Delivery

Lead EMEA execution of global transformation programmes.
Maintain regional project status, risks, and blockers; provide regular updates to the Global SD Director.
Coordinate with different stakeholders on regional deployments and platform changes.

People Leadership

Line-manage EMEA SD Managers; set clear objectives, conduct performance reviews, and support career development.
Foster a collaborative, high-accountability team culture across geographically dispersed EMEA teams.
Identify talent gaps, succession risks, and training needs within the EMEA SD function.

Stakeholder Engagement

Build strong relationships with EMEA sites stakeholders, business units, and functional managers.
Represent the EMEA region in GES global leadership forums, cross-functional reviews, and planning cycles.
Collaborate with Americas and APAC SD Leads to share best practices and drive global consistency.

Engineering Segment Engagement

Execute the GES engineering segment engagement model within EMEA; act as the regional point of contact for EMEA segment leads on infrastructure quality, environment needs, and development productivity.
Establish a structured engagement cadence with EMEA engineering segment representatives to gather feedback on CI/CD environments, tooling gaps, and productivity blockers.
Identify and escalate EMEA-specific development environment constraints that impact engineering velocity; collaborate with GOE and Architecture & Standards to drive resolution.
Contribute regional segment insights to GES-wide reporting on developer productivity and service quality.

QUALIFICATIONS & EXPERIENCE

Required

Substantial relevant experience in service delivery, infrastructure operations, or engineering support, with a demonstrated track record of regional management responsibility across multiple countries.
Proven experience leading geographically distributed teams across multiple countries within the EMEA region.
Strong working knowledge of ITSM frameworks (ITIL) and service level management practices.
Experience managing escalations, service performance, and operational governance in a complex enterprise environment.
Demonstrated ability to drive cross-functional programmes and change within large, matrixed organizations.
Excellent communication and stakeholder management skills; fluent in English (additional language proficiency is an advantage).
Solid understanding of asset management practices, including CMDB governance, hardware lifecycle tracking, and software asset inventory across distributed sites.
Practical knowledge of data center operations, including RDC/colocation environments, physical infrastructure management, and capacity oversight.
Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup frameworks sufficient to manage and govern SD teams responsible for these environments.
Awareness of vulnerability management practices, including coordination with security teams on remediation tracking and compliance obligations across EMEA sites.
Familiarity with software development practices and the SDLC; ability to engage with engineering teams on environment needs and tooling requirements without deep hands-on development experience.
Awareness of CI/CD concepts and pipeline dependencies; sufficient understanding to identify where GES infrastructure is a bottleneck or enabler for engineering delivery.

Preferred

Background in software engineering or large-scale enterprise infrastructure environments.
Hands-on or supervisory experience with virtualization technologies (VMware ESXi, OpenStack or equivalent platforms).
Exposure to high-performance or grid computing environments — understanding of compute cluster operations, job scheduling, and distributed infrastructure management.
Understanding of enterprise networking fundamentals, sufficient to oversee network-dependent service delivery across EMEA.
Experience managing EMEA-specific regulatory and compliance considerations (e.g., data residency, works council processes, GDPR implications for IT operations).
Exposure to software engineering or DevOps environments — direct collaboration with development teams or platform engineering; comfort discussing developer workflow tooling, build pipelines, and environment provisioning.

EDUCATION

Degree — Required

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline.
Degrees in other disciplines will be considered where accompanied by strong relevant experience.

Advanced Education — Preferred

Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus.

CERTIFICATIONS

IT Service Management & Governance — Preferred

ITIL v4 Foundation — required at minimum; Managing Professional track highly valued.
COBIT 2019 Foundation — IT governance and control framework awareness.
ISO 27001 awareness — relevant to EMEA regulatory and security compliance considerations.

Project & Programme Management — Advantageous

PMP (Project Management Professional) — PMI.
PRINCE2 Foundation or Practitioner.

LOCATION & TRAVEL

This role is based in EMEA, with a preference for one of Siemens' DISW established locations.

Regular travel across EMEA sites is expected.

REPORTING STRUCTURE

Reports to: Director, GES Global Service Delivery

Part of: GES Global Service Delivery function, GTI

Why us?

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are:

98,000 Min - 171,600 Max EUR (Germany)
82,200 Min – 143,700 Max GBP (UK)
91,500 Min – 155,400 Max EUR (Ireland)

This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees https://jobs.sw.siemens.com/benefits/

The position is available across multiple EMEA locations; we welcome qualified candidates from locations not mentioned in the description to apply.

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