Senior Digital Transformation Consultant

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Digital Transformation Consultant (DTC) will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. The DTC operates with considerable independence to drive significant, large-scale value for Docusign's most strategic global customers by providing expert leadership on Docusign Center of Excellence (COE) creation, use-case identification (e.g. intake, prioritization, roadmap creation), industry best practices and change management, key performance indicator (KPI) definition and tracking, program-level reporting of accomplishments, risks, and return on investment (ROI). This role will work in concert with the other members of the Professional Services team as well as Account Executives, Sales Engineers, Customer Success Account Managers and Engagement Managers to execute key account strategies. The Digital Transformation Consultant, ultimately deploys to ensure customers fully leverage and get value from all aspects of Docusign capabilities leading to a modern Intelligent Agreement Management (IAM) platform. This position is an individual contributor role reporting to the Director of Digital Transformation Services. Responsibility Lead customers through the business and organizational impact of digital transformation, providing expert short and long-term change management strategies Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work (SOW) drafting Direct the creation of strategic programs, charters, roadmaps, and business cases to drive alignment and secure buy-in from executive stakeholders across diverse business units Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans Deliver expert, industry-tailored points of view on regulatory compliance, competitive landscape, preferred authentication, and prioritized digital transformation initiatives, based on successful global deployments Lead the analysis of legacy Agreement applications to provide prescriptive guidance and architect a multi-year roadmap for moving to a modern Docusign IAM platform, including end-to-end process maps charting ROI versus complexity Manage program-level risks and issues, independently executing executive-level escalation protocols when necessary Advise customer technical teams on optimal solution architecture and integration points (APIs, webhooks, authentication) Define and track KPIs and ROI to validate and drive ongoing platform adoption across the enterprise Mentor and coach less experienced DTCs and cross-functional teams on project implementation and resource planning best practices Travel up to 25% of the time Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of background in a business and technical consultative role with executive level interaction with a Bachelor's degree; or 6+ years of related experience with a Master's degree 5+ years of external, customer-facing experience within a SaaS or Professional Services environment Experience managing large-scale, enterprise-level projects within matrixed organizations Experience achieving high methodology compliance (e.g., 90%+) in a program management capacity Experience with global eSignature regulations (e.g., eIDAS, UETA, ESIGN) and data governance best practices Preferred External customer facing experience with large, global, matrixed enterprise accounts Excellence at articulating vision and expertly planning and commercially overseeing execution of large-scale, multi-year projects Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and often, unprecedented Technical background, infrastructure or development experience, and is leveraged as a Subject Matter Expert (SME) in specific product areas or industries Experience working in a matrixed organization and proactively leveraging an internal/external network to achieve company and departmental objectives Superior proactive and succinct communication, presentation, and workshopping skills that are clear and understandable to both technical and non-technical audiences Proven track record of success working within a Professional Services Experience leading executive-level workshops and strategic discovery sessions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $135,100.00 - $201,450.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $131,800.00 - $191,200.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $131,800.00 - $195,925.00 base salary Washington DC: $135,100.00 - $195,925.00 base salary Ohio: $128,200.00 - $185,875.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster